We can't find a ticket number on the support portal (https://introspect.atlassian.net/)

[Montassar Chatti]

The issue reporter and myself have tried to find a ticket numbers but we can't. It's the ticket numbers 2562 & 2568. It seems that some of the tickets reported to us don't appear in the support portal https://introspect.atlassian.net/. To the person who created it and to everyone else it seems.

[Mark Segall]

Hi @Montassar Chatti and welcome to the community!

Can you confirm the issues are available from the backend with the following advanced search:

Key IN (KEY-2562,KEY-2568)

KEY = Your project key

If they appear there, the likely culprit is that they were created from the backend using the "Create" function without setting a Request Type.  With no Request Type, the issue will not appear on the portal.

[Montassar Chatti]

.

[Mark Segall]

Hmm - Would you happen to have any issue level security in place on this project? 

[Montassar Chatti]

No and this user is able to see other issues that belong to the same project. 

[Mark Segall]

I'm stumped.  Unless someone else in the community has something to offer, I'd recommend opening a ticket with Atlassian Support.

[Montassar Chatti]

I've noticed that this is happening to a big number of issues.

Backend :

Portal :

As you can see, in the portal the issues are ordered by number (high to low) and the last ticket we see is INTROSPECT-2578 even though we had 9 or 10 with higher number !!