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Jira Service Management
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Hi, I´ve updated to 5.0.0 in JSM and then I can´t see the SLA´s timers in the issue. I have all permissions. I see that I can add the SLA´s timer like a customfield but why couldn´t see on ...
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Hi - In a bit of house cleaning, I was trying to replace jira-servicedesk-users with a new group I titled "Service Deak Agents". I created the new group, added members, etc. ...
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Hi, I am trying to have obtain Rich Text for the Description Field in my portal but it does not work: I enabled Rich Text Editor in System I tried by enabling Description with "Rich Text" a...
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I have an issue that was created in service management. When I look at the history it doesn't tell me how it got assigned to a user. It was not assigned through automation, it wasn't automatically as...
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We are running multiple ITSM projects for various customer groups. We also defined a number of Services against which we can create Incidents and Change Request. Now, for certain reasons we do...
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I use Jira Service Management for ITIL change management and I'm trying to pull a report of closed issues/changes assigned to a specific Service. When clicking the Advanced Search, I find 'Affe...
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Is it possible to change the Knowledge Base to recommend articles from the Description field instead of the Summary field. Our inhouse ticketing system puts basic information into the Summary ...
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What is similar requests looking for to find similar requests. What field or fields is is searching for keywords? Just tying to understand how it works.
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I would like to create an automation that sends a report to clients, but it seems that Jira hasn't implemented this feature yet, also I would like to know if it is going to be included in the upcomin...
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Hi, we are using Jira Service Management and Jira Cloud both in our organizations. The project I am working on is a JSM project. I have created a dashboard which has view permissions to ever...
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...otification_phone_number": "07171071071", "number_of_boxes": 2, "created_date": "2022-07-05 13:32:59", "booked": "true",}}", I want to set a JQL condition for "IF {{webhookData.booked}} ~ "true...
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Hi All, I have seen some different posts and questions and feature requests for resetting the SLA clock. There's lots of different scenarios for resetting the SLA timer and I'm sharing mine and the ...
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I am having difficulties in the final configuration of custom fields (Insight) when configuring the scope, when trying to select the specific object I need a few examples to...
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Is it possible to automatically assign tickets to IT Resource/Assignee based on their issue type or components?
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How do I add custom fields to the Resolved form How do I add this custom field 'MSA SLICK Support Request Type' - show below on the main screen To the 'Resolved' form/dialogue ?
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Reporters/Customers/Assigned Agents are not receiving emails from Jira Service Project. Ally options under "Customer Notifications'have been enabled. I've read a few articles on this but ...
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Hi, When a new customer is sending an email to our Jira Service Desk project - and CC'ing other people - the new customer is being added to Jira as a customer but NOT the people on the CC of the ori...
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I have a couple of single user picker fields that filter using a group in Jira. When I try to use to use this field in a "Request Form" in Jira Service Management, it does not filter. However, ...
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We have one project in JSM that does not use the portal but instead the project owner manually enters his issues. The customer is added as REPORTER We have an automation that ...
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Recently our Jira helpdesk is no longer showing Embedded photos when users add photos to emails and email them to our helpdesk team. Instead we get [Logo Description automatically gen...
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Hello, My clients will each need a project in our internal JIRA system where they can access their tickets in said project. Obviously, I dont want them to have access to see other proj...
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It would be helpful to know how to configure the ticket view of the client portal. Clicking the "Hide Details" button will reveal the priority information. Ideally, I'd like it to be on the right sid...
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We have our JSM cloud locked to only users in our email domain. I have a lot of users who do not have any Atlassian product license, and they cannot login to the JSM Help Center or any i...
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Having a problem (or maybe just lack of understanding). Here are my steps ... Going into my Service Desk project. Select REQUEST TYPES so I can add/edit the files I need ... This happens to be an HR...
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Hello, I would like to send the "Complete Sign-Up" link in a customized email to new customers. Does anyone know how to create the link using a code snippet? Basically the question is how to get t...
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| Subject | Author | Posted |
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| 3 hours ago | ||
| yesterday | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |