Raised via email vs raised via portal for JSM Cloud

[Sandra Axelsdottir]

Hi.

Is there a way to see statistics about how many customers a raise request via email compared to how many customers raise a request via portal?

Regards,
Sandra

[Mark Segall · Accepted solution]

Hi @Sandra Axelsdottir and welcome to the community!

Not out of the box.  However, the answer below from the Atlassian Team provides a workaround leveraging a custom field and automation to populate it.  This would allow you to then use a dashboard with a pie chart gadget to give the breakdown:

https://community.atlassian.com/t5/Jira-Service-Management/Campo-Request-channel-type-en-Filtros/qaq-p/1864319

Additionally, you could configure a rule to process all historic issues.  Depending upon how many issues you have, it may take a few iterations since the rule will likely get throttled.

[Sandra Axelsdottir]

Thank you Mark.

I found my own workaround using the request-channel-type JQL function. I created filters for both types and displayed it side by side on a dashboard. Not perfect, but shows me what I wanted to see :) 

Screenshot from my new test project: