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Jira Service Management
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Hi Team, I have created the Jira account. its seem 15 days trial. can we use Jira as free always? I have open new company. Regards, Vikas Thorat
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This question is about ACP 120 certification. Just wondering if the questions on the first attempt will be similar to the questions on the retake exam.
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Hi, I have issue in group notification I created Group of users that need to be Notified in a project when issue in certain phase or issue status updated or moved from phase to phase. I made ...
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We are migrating to Cloud, however I am a bit stumped on how to migrate our users. Our users who will need to be customers in cloud are all on a LDAP directory in Server. We are not going to be using...
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Where can I find the "issue view for a request type". Cannot see the option in the cloud version. I would like to change some options and move some items for a request type using the "issue view". I...
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how to migrate heat to jira migration?
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I've migrated from another cloud site and importer the automations rules. When I try to enable the rule It shows a message: There was a problem retrieving permissions from your Jira instance. Pl...
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I have the following 1. contract request for new starter in project HR 2. request for new starter set up in project ISD. This is created using automation from the contract request when the status t...
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Hi there, I've been working quite a bit with the Insight API to create, update, and delete objects. Up to now, I've only been updating attributes with one value at a time. For instance, Display Name...
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Hi, Is there a way to continue to update issues from incoming emails when the Subject of the emails is altered, this is happening a lot recently when mail servers are adding "[External]" to the subje...
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Hi, I have created an automation based on the template (Daily Slack summary) but I am trying to find a way when there are no Jira posts that the automation does not publish anything in Slack b...
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Hi - I recently did some clean-up and deleted a few extraneous groups in system. Now agents cannot re-assign the issue to another agent. The premission help screen shot is attached. I don't get w...
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We have JSM and will be providing support for several different companies. Part of that support is by using articles in the knowledge base. Is it possible to have one knowledge base, but to restrict ...
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Our Service Desk "Ticket Form" and our "Agent View" have always used the same custom fields. See the below image as an example of fields these screens shared. All of a sudden, our users ar...
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Hello, We are having a very critical situation, where a Admin deleted a Object in Insight and as a very strange situation every value is has been deleting for no reason, like an automation deleting ...
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When creating an custom field in Jira for and Insight Object, we can define the "Filter issue scope (IQL)" What issue-related smart values can we use here as replacement values? I was hoping I coul...
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Hello I would like my agents to be able to change the Request Type of a ticket from Emailed Request to something else. This does not seem to be something in place today but we have a very new insta...
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For over a year, we've been using Jira Service for tickets, which are created through the website or via e-mail. Until two days ago, everything worked fine and e-mails with responses and new request...
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So when a customer opens an solicitation via Site, is possible to the customer to see his solicitation, anyone knows if there is anyway to change the coluns that shows his solicitation to p...
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Trying to plan out an ITSM build whereby JSM agents would update an insight asset status from the JSM ticket. Presumably using an automation rule. I have followed these instructions: How to u...
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So there is a opition as an portal so clients can see how their issues are, like the status and other things, but i don't quite know how to use it, anyone knows if there is any where that I can see h...
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Hi, I am trying to cleanup my user list inside a JSM project in Cloud. I see user types as follow: Administrators Project Super Users Project Users Service Desk Customers Service Desk T...
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Hi We currently have jira service desk but I am unsure how to configure this to where when a ticket is escalated it no longer becomes a part of level 1 queue but rather to level 2 queue. &nbs...
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Want to add a custom field similar to the mandatory resolution field at the time of Issue Resolution. How to do this? I made a custom field and made it 'Required' in the screen 'JIRA Service Desk Re...
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Hi Community, have anyone faces an issue, then customers reply to tickets straight from their emails, and their responses inside the ticket contain all of the signatures, pictures, and other...
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| 12 | |
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| Subject | Author | Posted |
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| 9 hours ago | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |