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Jira Service Management
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I just added a user to a project, but he cannot see the data on the dashboard I made. How long does it take the new permission to update and become effective?
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I have created customized groups. One for each of my applications, then I have associated request types. Now, I would like to see the group name (my application name) into my request form. Should I ...
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...bsp; "temporaryAttachmentIds": [ "temp5549853747651003221", ], "public": "true", &n...
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Hello Atlassian team 👋🏻 Please, I am asking for help. Currently all the requests that are arriving to me from the services portal, are being created as petitions, but there is a field "List type" ...
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How to reset my password from the other account to get login for verify ?
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Cloud version. I'm an admin. I had someone @ mention me in a comment on an open ticket that we all have access to. The email isn't being sent. Other users are reporting ...
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I am searching for a plug in or process for exporting JIRA Svc Mgmt data to a SQL Server data warehouse that we utilize for metrics and reporting. There does not appear to be a plug in like other ap...
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I want to give admins for my clients to access issues created by their organization. Is this possible?
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how can assign a ticket automatic before reaching to breach
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I'm cloning issues from JSM to JS for support from our dev team. I've created a rule in JS that creates a comment containing hyperlinks for a client based on component. The trigger for this rule is r...
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So I don't know why but jira is sending me every single change that happens in it (as the print shows) Is there anyway to stop it?
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We have a service desk with customer portal. We have many forms(request types) which are grouped depending on the type of support request(usually 8-10 form for each support type). We use "Request typ...
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It's straight forward process to publish an issue at the task level to the customer portal. Is it possible to publish a sub-task? Our goal is to give external participants access to task & sub-...
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Single select field is not getting set correctly based on keyworkds in Issue Summary and Description
Hi Team, I am trying to set Single select field called Assigned HR Group field based on Keywords in issue Summary and Description.I am using Jira Data center 8.20 and Scriptrunner. I...
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I would like to only display email addresses for users that are in a certain domain to people creating issues in a Service Desk project. Is it possible to filter what suggestions are automatically ma...
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I am trying to help another team with Insight - they told me that Insight is currently not pulling in all the information from AWS that they would like from a CMDB. They believe Insight can pull in K...
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I am working on an on-prem version of JIRA Service Management. Can someone tell me if we can create interactive dashboards using sliders or dropdown to select the master parameters and display t...
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Hi, Can someone will help me out which In a Service request form i have field called Access drop down field. Access---Jira and Database If i select Jira then 1 approval should be visible for ...
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Can I create an automation to transition the child issues when I transition the parent to Done?
648 views 1 0 Deleted user September 27, 2022 -
Hello everyone, I am trying to connect my service management cloud to PowerBI via an API interface. Although I generated a valid API key, I get an error when logging in: Default: ...
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Hi, Can some one will help me out I want to create a New workflow for one Service Request which is Access Request and i want to assign the same workflow to my project. Please help me out on the sam...
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Hi, I have a custom field that ( can ) contains one or multiple user names. I call it "Reminders", it can be equals to "Tom, Mark, Juan", to tag 3 guys. I'm looking to build an automation rule...
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Hi, does JSM also have placeholder field like freshservice? If yes, where could find it? I'm trying to create a workflow with okta and JSM.
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We need to remove Summary filed from particular Jira customer portal form.
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Hi - hoping someone can help to shed some light here, In the 'Customers' page for a service project - sometimes when I'm adding customers by typing in their email addresses, their email addresses wo...
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Atlassian Community Events
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| February 10, 2025 5:31 AM PST | ||
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