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Is it possible to publish subtask to the customer portal?

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September 27, 2022

It's straight forward process to publish an issue at the task level to the customer portal.

Is it possible to publish a sub-task?

Our goal is to give external participants access to task & sub-task info as read only & leave open the ability to leave a comment to our company on the issue.

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John Funk
John Funk
Community Champion
September 27, 2022

Hi @Support Team  - Welcome to the Atlassian Community!

No, I don't see how that would be possible. 

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Rilwan Ahmed
Rilwan Ahmed
Community Champion
September 27, 2022

@Support Team 

Welcome to the community !!

There is already a suggestion ticket for the same. Please vote and watch for the updates.

https://jira.atlassian.com/browse/JSDCLOUD-1422

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Joseph Chung Yin
Joseph Chung Yin
Community Champion
September 27, 2022

@Support Team 

Welcome to the community.  Unfortunately, currently it is not possible just as what John and Rilwan mentioned.

As of right now, Request Form can only be based on standard issue type and not subtask.  Therefore, you cannot expose subtask in the portal UI.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

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