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Jira Service Management
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I have a schema that has already been implemented. I don't need to modify it. I am trying to execute an external import but I'm stuck on what the required JSON is. I'm assuming that I need to include...
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Hi, I want to make changes to the portal field name and description for the request form that is customer facing. I already know how to make the change, but the changes only occur for the project th...
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We have a service desk project, and several software projects. Let's call them SDP, SOFT1, SOFT2, SOFT3. We have a Legacy Automation rule which triggered on "A linked issue is transitioned". In addit...
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Dear community, Is it possible to get information about customers email via webhook? Now it's empty, when we trying to get data. For licenced users we can change email visability and webhook ...
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Hello, I have a number of ProForma forms set up with fields that have default responses. As of today, those default answers set in the build are no longer pre-populating the form though they ...
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Hi all, I am able to see a request submitted via portal in projects queue however, when I go to portal to view all requests across all projects, I am unable to see this request. The request nu...
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I am new and trying to setup Jira Service. I am looking for step by step Tutorial for complete setup
I am ne , just got service project and have not done before, I looked at the documents, these are not as I expected. I am looking for step by step tasks and how to do, including permissions to start ...
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Hi, Can you make the Jira Forms only avaliable for a certain group or an individual user? a little background with this question; We have Jira servicedesk, we have created form...
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Ideally we are looking to put together a report that shows how many tickets were marked to the status of Resolved/Closed between August 12th 2021-December 31st 2021. Then compare with a separate repo...
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Hi where do I find information on the change calendar installation instructions, documentation cost etc? https://community.atlassian.com/t5/Jira-Service-Management-articles/Int...
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Hi, I want to ask another things about automation. Is it possible to create 1 Automation settings and with different field and condition. It's like on 1 Automation settings, I want to creat...
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Hello, I would like to have the email address of a reporter in the ticket view. However, I can't find the email field anywhere.
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Hi, This is a simple automation I'm trying to achieve but don't know how to achieve it. We have 4 Priorities, P1 through P4, we want to ask the customer to send an email with P1 through P4 mentione...
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For some reason, I have duplicate category fields for all my issues under one project. When I go to project settings -> Issues Types I only have selected one custom field for the category but when...
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Hi community Initial situation I have created a custom multiline text field. After that I set the renderer to "Wiki Style Renderer". Now I am able to insert text as well as images into this tex...
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Hi community Using Jira Data Center v8.20.10. Goal: To connect assets with persons and have up to date statuses (e.g not in use, in use) for assets. Situation: I have a one schema and...
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How to set the JIRA automoation, that when a status changes (eg. to do-->in progress), the "Current Assignee" automatically copy the account in "TPM Assignee"?
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Hi All I have created a sales project via a template and would now like to add external customers. In the template I am missing the customer page as it exists in the service projects. Is t...
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Hi there, I was trying to see how to update objects in Insight via API.. with the grand idea of pushing data from another system. I can connect to insight and 'Get' all the objects from within an o...
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Jira Service Management doesn't presently offer a feature like ServiceNow's Assignment Groups, but you can get pretty darn close with a couple of custom fields, an Automation rule, and (optionally) a...
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Hi I am having trouble adding a logo to our customer emails, it worked initially but the logo was too big so I deleted and tried loading a smaller sized file, I tried svg, png, jpg with the logo loc...
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Hi there, I am trying to set up a queue in JSM for the 'Service Operations' team, but I want to exclude issues where the Request Type is 'Capex Request' and the status is 'Pending' resolution = Unr...
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We are building a customer portal in our sandbox. As we do maintenance on the customer portal, Is it possible to promote the changes from the sandbox to production or do these have to be ...
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We recently updated the email address that we send and receive from in Service Desk. Since updating the outgoing mail and incoming mail address and server information, the email notifications sent ou...
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