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Jira Service Management
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I want to create a service desk that centralizes other service desks, so that without jumping from one service desk to another all the tickets are centralized in one single service desk. Thank you!
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Looking at various posts on importing from Web Request URLs. Can anyone direct me in how it could be achieved via, Graph QL API? Or if this is currently possible without the use of a marketpla...
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I've had the issue for the past few days where Jira Admin is unable to verify the two TXT records for email domains. I've tried readding to the DNS provider a few times with no luck. Any ideas?
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Hi everyone, We are planning on changing the workflow for our existing project. During the transfer to a new workflow, the status' of opened and closed tickets will need to be assigned to those of t...
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Greetings, Atlassian recently started to roll out Improved Create Issue Experience feature. Our instance got updated on Monday 11.7.2022 This is how our Create button looked like. To...
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Issue where approvers are losing access to Portal requests after approved/declined? Example: Approver Group -> 5 people. 1 approval required. All 5 are "customers" and can view ticket in port...
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I have an Insight Object customfield that I would like to filter when creating a request type in JSM Customer Portal. The customfield picks objects from Insight that have an attribute X that is a typ...
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I've noticed that the instructions to edit user properties for users in Jira don't seem to work for org admins. I am an org admin, and when I look at other org admins' user profiles under user manage...
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After a task is complete. We want the customer to sign with their approval of the task. Is there a way to do that on Jira? Maybe you send an email that they have to sign or maybe another way?
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When submitting request via customer portal getting error: you do not have the 'Assign Issues' permi
Full error is: Couldn't send request You cannot create this request because you do not have the 'Assign Issues' permission. Please try another request type on the portal. I don't understand the rea...
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Issue security level enforced, because ticket creators use the "Share with" option, all employees within their Organization are getting emails of each comment made. They can't see the issue itself of...
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Hello, We have our default set to 1,000 but some people still are showing 100. Is there a setting within their JIRA where this can be updated? Thanks,
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Hello In my company, we want to be able to send notes to the people who requested a ticket. I thought using the "Reply to customer" section of the ticket would do this but I've had confirmatio...
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I am attempting to omit a couple of labels from search and cannot seem to get the labels to function to work properly. My filter is omitting tasks that are not in DashBoardImages or KnownIssues...
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Hola, quisiera saber que tan efectiva es la integración Twilio - JIRA, y si alguien tiene info de cómo se configuran en JIRA los campos de ese issue para tener la información que se ingresen de...
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For a custom field (an Insight object field), I created a new field Context. Then I realized I don't need that and wanted to delete it. Clicking on the 'Delete Context' does nothing. How can...
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Hi, I´ve updated to 5.0.0 in JSM and then I can´t see the SLA´s timers in the issue. I have all permissions. I see that I can add the SLA´s timer like a customfield but why couldn´t see on ...
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Hi - In a bit of house cleaning, I was trying to replace jira-servicedesk-users with a new group I titled "Service Deak Agents". I created the new group, added members, etc. ...
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Hi, I am trying to have obtain Rich Text for the Description Field in my portal but it does not work: I enabled Rich Text Editor in System I tried by enabling Description with "Rich Text" a...
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I have an issue that was created in service management. When I look at the history it doesn't tell me how it got assigned to a user. It was not assigned through automation, it wasn't automatically as...
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We are running multiple ITSM projects for various customer groups. We also defined a number of Services against which we can create Incidents and Change Request. Now, for certain reasons we do...
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I use Jira Service Management for ITIL change management and I'm trying to pull a report of closed issues/changes assigned to a specific Service. When clicking the Advanced Search, I find 'Affe...
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Is it possible to change the Knowledge Base to recommend articles from the Description field instead of the Summary field. Our inhouse ticketing system puts basic information into the Summary ...
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What is similar requests looking for to find similar requests. What field or fields is is searching for keywords? Just tying to understand how it works.
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I would like to create an automation that sends a report to clients, but it seems that Jira hasn't implemented this feature yet, also I would like to know if it is going to be included in the upcomin...
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