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- Jira Service Management
- Questions
Jira Service Management
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I am the admin for our Jira Service Management but when I try to do any Admin related tasks it is displaying me the message as below: You need permission Request access from your administrator. &n...
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I want send email notification to approver, that this ticket have your approver required and also want to change dashboard for agents
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How do I integrate the jira with whatsapp with rest api and i dont wanna use to marketplace
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Hi, I have an issue that no survey email is received by a ticket reporter after his/her ticket is moved to a status that sets Resolution to Done. I am unable to find any setup issue: https:/...
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I am exploring using Jira Service for managing our IT Helpdesk. We have 8 companies and I have created Organization for each. For each organization, I have created Customers (employees for the...
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Hi, We are currently migrating Jira 7.8 Server to Jira Cloud. We are facing issue migrating TestCases. Zephyr plugin data is not migrated( Test Step, Results, etc). 1. Current Zephyr Squad ve...
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Hi - my issue sounds similar to https://community.atlassian.com/t5/Jira-Service-Management/Customer-replies-to-ticket-emails-not-appearing-in-ticket/qaq-p/1807735. It occurs intermittently, not...
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Hi. Is it possible to change the button name of approval or rejection? If someone knows, please tell me. Thanks.
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Can I set up email requests on a business project?
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Is it possible to get a list of approver decisions for all issues in queue via a single REAT API? I can see the list of approvers using Get Issues in Queue (GET /rest/servicedeskapi/servic...
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Hi, Have problem that issue that should not be finished before linked issue finished can be closed in 2 clicks. Even when linked issue still opened and unresolved. How fix this ...
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I want to create a report in Jira for SLA and time of first response but I don't need an average I need a 95 percent, is there a way to do that?
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I have created two rules but when I tested them I am not sure that it works properly. https://videojetit.atlassian.net/jira/servicedesk/projects/FSLEMEA/settings/automate#/rule/9084825 https://vide...
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How to release these LOCKED FEATUREs?
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the users in these groups get dropped off in 90 days if they dont create a ticket, etc. is there a way to turn this rule off just for these fields/groups? for now can make all inactive active but th...
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For contractual reasons, we have separate instances for Jira Service Management and Jira Software - both are Cloud products. We have a use case where we would like to received change requests into J...
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Hi, Is there way to add some type of divider or background color so we can easily look at a ticket and differentiate our replies from the client's reply? In other systems there's a divider or thin l...
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Hi, We would like to assign customers to incidents. How can we configure that? When we create an incident for testing purposes, we do not see any customer field to choose from. Please advise. Than...
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Hi, We are trying to define SLAs per service in Jira Service Management, is there a way to do that? To provide more context: We have multiple customers that we support, and each customer has diffe...
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When I open JIRA tickets under Backlogs the attached image files do not load.
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Within my automation rule, I have a field called activity date. The date is populated when it's assigned. The next rule I need - Trigger Schedule Condition - Advanced compare condition...
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Hi Everyone, Right now once ticket is in our queue we clone it and then move to relevant board and accordingly we are changing status of ticket at our end also. Like ticket is in progress i...
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I am trying to find out a way to display if an agent is actively working at their desk in JIRA. In a previous helpdesk application they have "agent status queues" and you would queue yourself in and...
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So basically, I if the issue is overdue I want to change issue-status to pending., but change transition or change status option is not coming, and I don't know jql. But it is possible using advance ...
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Hello, I create a new project as template. I add customers in this template and then delete them . I create a new project from the template project and in the new project I see the customer that I...
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