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- Jira Service Management
- Questions
Jira Service Management
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Hi, I need to set a notification to the customer about the date of resolution of the problem, when I need a few days or I will start dealing with the request in a few days. I do this through the ava...
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Hi 👋🏼, We are setting up JSM for a team in charge of support for tools used internaly and by our partners. Those users can have multiple email domains (internal, partners...) so we want to avoi...
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Hi 👋🏼 We are setting up JSM (Cloud) internaly and we would like to allow our internal users to contact us via chat. We began to explore the Chat feature but I have a couple of questions :...
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¿Como puedo asociar un campo personalizado en un formulario?, genere un campo personalizado pero no me visualiza como campo a agregar dentro de un formulario y tampoco me permite visualizarlo en "Cam...
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Hi there, We are currently evaluating Insight for CVE vulnerability reporting. We have two kinds of import - a discovery running on our landscape - a CVE import using he default importer pr...
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Hello, I have just started to use Assets and using it for the purpose of hardware and license management. I want to set up an automation that when a license is about to expire, an ema...
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'Unauthorize Could not find stored client data for jira.' Is this client registered? earlier it was working fine but for some reason it stop working
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I want the customers to be able to delete their own attachements in jira . I used the API Delete Attachement and I added the permission for them to do. But they can´t delete theirs. is it poss...
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Hello everyone! One question, is there any agile way to know how many times the same automation rule has been executed on the same issue? Thank you very much!
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I have service Customer Request Type/form on customer portal and from there user is can choose value in Insight custom field Container Tech Stack. after this, I have automation (sent ...
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We have a custom field that's added and changed by an app "Customer Satisfaction Survey for Jira". Here is an example of the field and how it looks like in Jira: The field value is updated, but...
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Hi , Situation: In project X task is created with label X , create automatically task in project Y with same label and assign to specific person. it's imposible ? maybe a few steps , first we need...
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I have an automation set that will create a new maintenance ticket whenever a change request that meets criteria is approved. The issue I am running into: The team who controls the Change Request pr...
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Hello, I'm trying to use Asset Discovery in my Insight app and have questions about setup, functionality, import, and what will probably be a host of other questions as I go through this. Jira...
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Hi, those of you who use Asset MGMT inside Jira. I would like to know if you have any trick to change the default Scheme that Insight Discovery is proposing. Data that is collected is perfect but it ...
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We are one month in to using JSM and so I started using the built in reports and I cant get the time to resolution or time to first response reports to make any sense. I tried matching the report wi...
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Hello, I am trying to understand how to import new fields and have been messing with patterns test files and such but i am definately missing a piece of how to get the data i need after i run the sca...
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, How can i add properties to my customer - e.g. - phone no., role
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Buenos dias Necesito que los usuario naturales de accesos puedan ver el listado de aprobadores pero , al momento de buscar, no me despliega el listado. Con permisos dentro del proye...
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Hi together, since some days ago we noticed that for any activity or change in the ticket a separate email will be sent to the customer. That is an email flood now if we add/change or f...
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Hola, tengo un proyecto con varios tipos de incidencias ej: una incidencia para ayuda, otra para altas y bajas de usuarios, y lo que necesito es que para ayuda este libre para que todos los usuarios ...
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Hello, I have a question regarding the jira service management. We got a change request, but actually this change is a full project. I would like to create a jira project, but within the servi...
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Hello Community, after the creation of some request types in a service management project, we wanted to let them be created on a schedule. Therefore we went and created an automation with the...
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We have a JSM-base with many tickets. I need to create a dashboard with 10-15 minutes update. As I have understood the Bob Swift Tableau/Jira connector I am able to make a complete update of the ext...
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We are using Assets for all of our employees/equipment and for the most part all of the objects seem to work well together but when it comes to listing the software licenses specifically, it looks re...
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