Email notifications have stopped

[Matthew Shield]

Hello,

I stopped receiving email notifications yesterday and haven't received anything since.

Can you please check if my email address is blocked on your system and unblock it if necessary?

Thank you.

Regards,

Matthew

[Matthew Shield · Accepted solution]

This has been resolved. We were assisted by an Atlassian cloud support engineer.

The reason for the emails not sending was due to them being blacklisted because of a 550 response code.

[Hana Kučerová]

Hi @Matthew Shield ,

could it be you are on a free plan? There's a limitation for email notifications, see here.

[Matthew Shield]

Hi @Hana Kučerová 

We are on the standard plan. It's not only me, a few people at our company have had their notifications stop while others are unaffected.

[Hana Kučerová]

Thank you, @Matthew Shield .

I’ve marked the question for Atlassian team to look into this.

[Matthew Shield]

Thank you @Hana Kučerová !

[Alan Homewood]

Hi @Hana Kučerová 

Can you also assist me, I work with @Matthew Shield and I am also not receiving any email notifications from Jira.

Regards

Alan

[Hana Kučerová]

I’m sorry, @Alan Homewood , probably I can’t, it doesn’t sound like a configuration issue. Somebody from Atlassian needs to look into this.

[Sanjay Raveendranath]

Hello @Hana Kučerová, I also recently stopped receiving email notifications. Could someone look into this for me?

Thanks,

Sanjay

ETA: Mimecast was blocking the emails.

[Andy Heinzer]

We have an active incident for this over in https://jira-software.status.atlassian.com/incidents/l4gvrrxl687j

@Sanjay Raveendranath please follow that statuspage for updates.