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Not all columns in queue have sort option

Jennifer Oneill
Contributor
November 18, 2022

There are a couple columns which are not sortable in the queue. Anyone experience this and know what to do to fix?

1 answer

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Fabio Racobaldo _Catworkx_
Community Champion
November 18, 2022

Hi @Jennifer Oneill ,

please specify field type that are not sortable in your queue and verify that each of them has a search template defined.

Hope this helps,

Fabio

Jennifer Oneill
Contributor
November 18, 2022

short and long text fields not sortable.  not sure what you mean by search template.

Fabio Racobaldo _Catworkx_
Community Champion
November 18, 2022

please check that custom fields have a searcher defined. As JIRA Admin go to Administration -> Issues -> Custom fields. Then search these fields (one per time) and edit details in order to check if it contains a searcher defined.

Immagine.png

Fabio

Jennifer Oneill
Contributor
November 18, 2022

Yes, they all have Free Text Searcher set

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