Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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There's a limit on how many outbound emails can be sent each day. Where can you view the statistics on how many have been sent to know if/when you are approaching the limit?
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All the users aren't getting the email notification suddenly after 2nd November 2022. Can anyone help us to solve this issue?
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Hi to the community, I am currently starting to set up insight in JSM. Now I understood that it makes sense to split object schemas for example having one for each "topic": ITSM Schema, HR for emplo...
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Hi. I want to reply automatically if I get comment including number 1. it possible to make automation according to contents of comment?
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Hey community, I'm using the Jira power bi connector to extract the tempo timesheet in the power bi report, however, the team sometimes logs their own time on sub-task instead of loggi...
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I am facing the below error when I hit an rest service all over form Jira, javax.net.ssl.SSLException: Certificate for <login-int.cotiviti.com> doesn't match any of the subject alternative nam...
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Hi. I make task and sub task after I create ticket. Appearance of Sub task and Task are not different so sometimes I mistake sub task and task. Is it possible to change appearance of subtask ...
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Hi Atlassian Community, Currently, I am working to build some additional dashboards using other tools outside of Jira Service Management. I am facing an issue right now because when I ...
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Edit: for "Jira Service Management projects." I've asked several questions for an application on how to clone a project only to find out that none of them don't allow Team Managed Projects to...
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I'm following the steps of the following link https://support.atlassian.com/jira-service-management-cloud/docs/replace-the-workflow-of-a-request-type/ But i can't see the option Replace workflow...
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Hi, Is there a way to visually show a user the progress going on in an issue in Service Desk? Either with a progress bar relative to the workflow or with something even more visual like the shipping...
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For Guest users to a project, is there a way to disable them from adding customers or editing the organizations? I'm logged in as a "Guest" in the service desk project (i.e. an external email a...
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What API interface can be used to retrieve an internal comment flag? This is to easily differentiate if comments in the Service Desk project is either an external or internal.
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Hey, I want to enable comment for only 2 groups on certain status by using properties and value. But it is just blocking only one at a time, Can someone help me to enable both groups. ...
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Hello, I would like to use "Created vs Resolved" gadget in our dashboard. Unfortunately this gadget does not show the accurate numbers of the issues. First, I added Resolved "none" as r...
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Hi, Can I modify translate a following text in Jira Service Management Customer Portal? "Żądania" is a bad translation for requests in polish language. I would like to change for "Zleceni...
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Hello, We are using JSM Cloud version. Since the migration (in April), from time to time we recieve notifications from our customers that they don't see the description field on portal. This notific...
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Hello all, I am trying to implement a use case in a form in JSM in which there is an input field (lines), that can be increased as needed. Eg: something similar to the table below &nb...
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We are no longer able to create JIRA Tickets through email. We are getting the error message that the user can not be authenticated but the user name and password are correct and this was working a f...
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Hi How to raise request in servise management with REST API , and add reporter field and customer request type in this JSON. Our JSON: { "fields": &n...
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Hello. Is there a place to configure "requests". Can you turn this on or off? Thank you
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Hi, I have created custom field for Jira Service project, type of the field is Version Picker. However, that field is not available on the list of the available fields when defining the widget...
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Projects have been set up for each of our clients and various people (support, services, sales etc) have been given access to those projects. What I want to do is for all of the support only people ...
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We have created separate projects for each of our clients and the contacts within those clients have been created as people. However, when these people access their project through the portal, how ca...
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We have created a group for approvers. How can we make the created group visible on the request type? Currently it is not showing the group created.
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| an hour ago | ||
| February 17, 2025 1:01 AM PST | ||
| February 12, 2025 11:38 AM PST | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST |