Community resources
Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
Hi, I am doing the CSV export of issues in the Jira server 6.4.14 version where I am not able to see the CSV export option, but I can see the excel export option, and also when I export the ...
-
How create table from Post-function? My code no work import com.atlassian.jira.component.ComponentAccessor; customFieldManager = ComponentAccessor.getCustomFieldManager(); def customFiel...
-
Hello there. I have an question. How effectively can i make this automation? I have custom fields (checkboxes) with the list of branches, which are similar to this: Checkboxes: - example.cz - ex...
-
Hi all I would like to share documentation with customers who can open requests for our product service. I am able to create a shortcut and correctly view the link placed in the shortcut but I woul...
-
Hello, I have a strange problem. In one of our new projects in JSM a rule is triggered when comments are added. E.g. When status is Waiting For Customer and a customer adds a comment, the rule sets...
-
Hi, I'm struggling to understand logic behind this particular reporting that is built into JIRA. I did not find any useful details so far, i hope someone can help here, i believe solution is simpl...
-
Hi, I having trouble to upload screenshots to issues in jira service management. I don't get any error message. It's only showing the name of the picture with ! at the beginning and the end. At the s...
-
According to the screenshot, I want to set a fuzzy filter to search the issues which the field "Release Tag" starts with"m-release-20220627", so that no matter it's “m-release-20220627-rc8” or “m-rel...
-
Hi Experts, Jira Service desk customer need to view all tickets status in customer portal. Customer don’t have Jira access. Is it possible to provide access for view ticket status who created...
-
I have a business need to hand off a JSM form from one project to another. The new JSM Forms make the UX alot simpler for our customers but I'm having trouble when I need to hand a 'form' off from o...
-
I am trying to figure out how to set what columns a customer can see when accessing all requests in their organization from the Customer Portal. I'd like to hide the requester field so that sub...
-
Can Microsoft Defender and JSM Cloud be linked via API? If so, how should it be configured? And Defender requires OAuth2.0 when using the API, is it possible to link with JSM?
-
Hi! I have a problem with integrating service management widget to my products external page. Page is built in wordpress if this does matter and has some external address, not hosted on atlassian so...
-
Hi, I have an automation that sends an email with the information of a ticket, but the email that is sent (by the automation) we do not see the images in the email, we see a line like this with the ...
-
Is there a way to create tickets and choose if it something resolved or open? I tried adding the Resolution field to the Create Issue screen, but then all issues were created as resolved. I'd like ...
-
is there an easy way to include "time to resolved" or "days until done" in a jira for sheets export?
I have a jira for sheets export where I can capture a create date and last updated, but I cannot get the "time to resolved" in an accurate way that takes account of weekends. Is there a way to export...
-
Hi, I was wondering which condition type is better, I would like to validate if the request participant in the ticket is in the right organization/client with an automation before sending a message ...
-
I am trying to programmatically update a JSM issue. I can get all issues in the queue using the api. But our use case requires being able to update issues using the api. Is there a way to a...
-
Hi Hope someone can see where I'm going wrong with this. The "IF" statement is not triggering for some reason. Tried with the second value in "" as well as without. I took the smar...
-
How can i cast the int64 creation date to a date time format. I am suing the audit api (rest/api/audit) and getting the creation date as date int64( "creationDate": 1659538359474).
-
Bonjour, J'aimerais supprimer le domaine supportagorinfo. (voir image) Je n'y parviens pas, pourriez vous me dire comment faire ? Merci.
-
Hi, I want to limit the Transition options shown in a workflow based on the content of the customer request type field. I thought this could be done using a workflow transition condition. I can see ...
-
Hello Team...is it possible setup different SLA per origination in the same project? For example Org1 has Critical (8 hours SLA), Major (24 hours SLA) and Low (72 hours Org2 has Critical (24 hours)...
-
I'm running into an issue where I can no longer publish updates to an automation rule. - I'm the admin/owner in Jira - Rule active and working - Rule generates a 17 sub-tasks in the same project, ...
-
We have types of customers. Internal and External. Internal - Our Internal employees who use their company email. External - Third Party employees of our company who use their personal email But h...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 34 | |
| 15 | |
| 9 | |
| 9 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT | ||
| July 22, 2025 8:33 AM PDT |