Jira Service Management

Hello, I am wondering if its possible to have a multi-select field in a jira service desk form that is populated by assets from the service desk asset management? For example, if I were trackin...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  I havent been able to find specific information on this - how long are the customer accounts stored if inactive? Say a customer logs on the portal once, how long before that account is aut...

• cloud
• jira-service-management
• jira-service-management-cloud

We are looking at making a tool that allows a user to make new elements for a project automatically. One of the important parts of this is the ability to add other users at various access levels to ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, I developed an app to change somethings on the portal but I don't know how to limit to which project/portal I want to apply this. At the moment all portals are affected by it. How do I limit th...

• jira-app-development
• jira-service-management
• jira-service-management-server
• server

I am having trouble finding Implementation Partners for JIRA Asset Management (India) Does anyone know about a good partner?

• asset-management
• cloud
• jira-service-management
• jira-service-management-cloud

I would like to hide the help center link in a portal so to prevent the users from accessing other service desks. Is there a way to achieve that? Thank you!

• cloud
• jira-service-management
• jira-service-management-cloud

Field description of a customer ticket through portal Service Desk dissapears after moving or cloning to another project. Both projects have the same description field.   The client create a...

• cloud
• error
• jira-service-desk
• jira-service-management
• jira-service-management-cloud

I have created a dashboard for project to track backlogs and team scorecard, i want this dashboard to be emailed on daily basis to chosen recipient or automate this.

• cloud
• jira-service-management
• jira-service-management-cloud

Hi,  After importing Insight from instanceA to InstanceB - "typeId" numbers are changed. For example, This is object type from InstanceA This is object type from InstanceB, creat...

• assets
• insight
• jira-service-management
• jira-service-management-server
• server

Is it possible to send a selection of fields of a queue to a specific email address as a text file?

• jira-service-management
• jira-service-management-server
• server

Is it possible to provide a date field in a form with a condition, e.g. date must not begin before 24 hours?

• condition
• date
• forms
• jira-service-desk-server
• jira-service-management
• +1 more tag...

Hi Team, I am in the process of setting up Problem Management process, where the requirement is when the status of Issue Type: Problem moves to Pending with Pending reason as "Awaiting Approval " --...

• cloud
• jira-service-management
• jira-service-management-cloud

Using the Linked Issue - information provided by the user doesn’t automatically get copied to the escalated ticket. How can I do that so that all information can be copied automatically to the escal...

• cloud
• jira-service-management
• jira-service-management-cloud

While creating an incident through Rest API, I need to pull the value of Impacted Services but it is not accepting the custom field Id and value. Throwing error. Could you please suggest me with the ...

• cloud
• jira-service-management
• jira-service-management-cloud

Hello everyone, I recently updated my instance of Jira Software (Data Center) to version 9.4.1 and Service Management to 5.4.1 in order to try out the long-awaited login-free portal. However, I am e...

• jira-service-management
• jira-service-management-server
• server

Dears, Is there any way to calculate how much time every request takes from creation till closure.   BR,  

• jira-service-desk-server
• jira-service-management
• jira-service-management-server

Hi, We're trying to set up some services with stakeholders to automate alerting during incidents. When selecting stakeholders, it seems we can only choose stakeholders among agents in our Service P...

• cloud
• jira-service-management
• jira-service-management-cloud

I'm not sure if I have used the correct wording. I'm looking for a process of being able to achieve a sliding Due Date, calculation and don't want to have to manually updated the value OOTB there...

• cloud
• due-date
• jira-service-management
• jira-service-management-cloud

Hello people , so I have been Using JSM for Employee Onboarding I have a requirement where in I have to send an email to candidate which would contain Attachments , since Jira automation do not supp...

• data-center
• email
• jemh
• jira-service-management
• jira-service-management-server
• +1 more tag...

I would like issues created from to be automatically assigned to my agents.

• cloud
• jira-service-management
• jira-service-management-cloud

I have add further status in a workflow like: Pending, On-Hold - but I also want to add reasons for a particular status.    

• cloud
• jira-service-management
• jira-service-management-cloud

Hi I'm writing an automation program and I want to calculate the sum of a numeric field in a question. For example, I have a question field as the total value of the amount, each time a new question ...

• automation
• jira-data-center
• jira-service-management

Is it possible to lessen or remove the description in the portal group and use only the Title?    

• cloud
• jira-service-management
• jira-service-management-cloud

Hi, How essential do you feel that Jira Service Management should have feature which when enabled can capture user location details as well. This should help build insights that from which part of r...

• cloud
• jira-service-management
• jira-service-management-cloud

I unchecked the box under Inheritance "Pass all attributes to child object types" and then I wanted to check the box again, but It didn't let me. How do I put it back, please?  Thank you f...

• cloud
• jira-service-management
• jira-service-management-cloud