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Jira Service Management
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Hi, I'm looking for the same functionality that server had when creating a recurrent issue. There you had the option below: Link new issue with previously created one Link also with all previousl...
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The Jira SM instance I manage has a white logo on the customer portal. This fits our brand guidelines and looks lovely on the customer portal with the coloured background. The problem I have...
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Hi All, We need to change the notification email's standard english "Just confirming that we got your request...." text to something else, in german. Is there any ways to do so? Thanks!
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https://id.atlassian.com/login/callback?error=access_denied&error_description=authentication-policy-
https://id.atlassian.com/login/callback?error=access_denied&error_description=authentication-policy-strategy-mismatch We are getting above error when we accessing okta.
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In my project I need to create multiple (Approx 250) confluence pages having same template. We want to automate this process so that we can pass values in .csv file and those values will get populate...
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Hi. What is the difference knowledge base and Confluence? Than you.
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Hi, i have project, create portal (by knowledge Base) Business process, where every portal must based on every departement but and then that portal must have permission by departement and i ...
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Hi, I'm looking for a project management tool for client projects, where we allow clients to log in and submit their requirements, issues, attachments, and comment for each project. We want them to h...
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Hey team, I bumped into 2 problems. One is probably solved but the second one I can't figure out. I replied to the customer from Jira Service Management and they never received the email r...
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I am unable to find change calendar, need assistance in setting up for updating the planned changes
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Hi there, I was hoping to come up with an automation that will come up with a 2nd Level Approver. Basically in Assets I am storing a users manager, I am trying to come up with an automation that wi...
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Something like this Filter issue scope (AQL): Attribute IN (${customfield_10127.AttributeName}) Thanks
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Hi all! I am struggling to get email notifications to work when a comment is posted on an issue. I want a notification to go out to all of the issue watchers. I've checked the notification sc...
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Is there a way to setup JSM to have a Email Distribution List self service portal where if a manager end user submits a ticket to add/remove other end users to their department email distribution lis...
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I set the correct permissions but It doesn't seem to be possible
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Is there a way to update the due date based on another date field, or automatically extend 30 days when a status is updated? We hold accounts during off-boarding for 30 days, I would like to...
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Hi everyone, Not exactly sure how to report a bug but this seems like one imo and this seemed like the best place to post. Please let me know if this should be moved somewhere else or if add...
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Hi folks, New to administering Jira, we lost our Jira admin recently and I'm trying to fill in the gap so forgive me if I'm a bit slow. Our issue is, if someone places a new ticket, we (IT) get an ...
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Looking to use automation to send a summary email of the ticket, when that status is changed from open to closed/solved
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Hi, we have a few subdomains in our organizations matching different types of clients. Each client type should have access only to certain requests, all the requests are answered by the same support...
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Hi there, Since one of the recent updates to our Jira DC instance @-mentions are available to JSM customers. Effectively, a mention will add the mentioned user to the request as a request participan...
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Sometime this week, we were editing our forms, and found there were no longer 'save and submit' or 'edit' buttons available. We had this setup and WORKING for customers and users, to be able to...
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Hi all, We use Okta for our IdP and I have an IT helpdesk portal in Jira Service Management. I'm trying to create a workflow that notifies a user's manager for approval when the user completes an ac...
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Hi all, We have a use case where we'd like JSM Cloud customers who are added to a field on an issue (Approvers) the ability to view internal notes. In our scenario, JSM agents will ...
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Hi. My incoming email to jira@compagnyname.atlassian.net do not open new tickets. In Project Settings, Email Request; My default email adresse was jira@compagnyname.atlassian.net I t...
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| Subject | Author | Posted |
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| February 11, 2025 3:50 PM PST | ||
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