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Jira Service Management
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Hi is this an expected behavior, please see the attached picture. please suggest a solution to remove duplicate accounts.
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How do I get the full mail html in the mail handler code, and how do I convert it to the reserved style in question comments Object meObj = message.getContent(); You can get the entire html,...
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Hi Community I need help modifying an automation I already have in Jira. Currently the automation works like this: - the person handling the ticket puts it in a "delayed" status and sets an expiry...
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I want to create an automation that transitions issues from status A (which is visible on the board) to status B (which isn't visible), that should work 14 days after an issue was transitioned to sta...
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Hi Team, what is the best practice to create contract management? Thanks in adv
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Hi Team: My tempo seems like can not let me to see my work. And also it does not show in the top menu bar. Could you please help me to fix this problem? Thanks in advanced.
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Dear Sir/Madam May I know know how to display the fields on Edit Screen based on issue type? As example we have a custom field named "Purchase Date", and we would it to display only in the Issue Ty...
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Customer need to scan there asset by vendor barcodes and set it to JSM? Is it possible? and how?
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We would like to setup recurring service or change management ticket for maintenance and this would involve multiple client for monthly AMC.
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Context: We are using JSM for our internal helpdesk solution for various departments. Us in the IT department maintain the other departments helpdesks, but they are the acting agents in their respec...
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Hello all, I'm trying to clone the summary, description, & attachment from an issue automatically. The summary works fine, however description & attachment fail. I get the followi...
481 views 5 0 Deleted user January 31, 2023 -
Hi everyone, I want to populate the 'Department' drop-down field based on the issue description. Example - Issue Description: Employee Name: FirstName LastName - Employee Location: USA ...
438 views 3 0 Deleted user January 31, 2023 -
How do I create a bug list for an Epic or Story. This was easy when we used DevOps, not finding it in Jira so far. List would have the item ID, description, state, assigned to, created da...
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I need to add multiple of the same asset into Jira. When adding a new object, there is a checkbox to "create another". However, when I check that I need to fill in all the fields again. Ideally I wou...
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I'm currently trying to take an alert from another system (in this case GCP) and have it create an incident for me. A threshold is reached an alert is triggered and said alert should create an...
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Hi, I am trying to adjust my filters to show only my assigned tickets which are not resolved or closed yet. How do I write a JQL query for this requirement?
976 views 1 0 Deleted user January 31, 2023 -
Hello, I'm trying to create a default reporter field within a JIRA service management form that I created. I can't find where to find it. Is this something that exists now or is that an upcoming fea...
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How can I see if a release moved out in Jira Align. For example; if the GA data was x and the GA date moved to Y, is there a way to view that in some report in Jira Align? Also is there a...
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I've been vacuuming google looking for some relevant and credible documentation for the jsm Asset REST api. Every single site I visit has different url's, procedures and alleged solutions. Where is b...
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Is it possible for me to add a request type to the field list when someone creates an issue through Jira Cloud app in MS Teams?
1,153 views 2 1 Deleted user January 31, 2023 -
I am new to Jira Assets so I am doing all this conversion from our existing app to Jira using the documentation. The import process doesn't appear readily available. I have ~2500 servers of va...
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I am a complete newbie whose work is now managed in JIRA tickets (which are "issues", I think.). I tried to used the Search widget from the screen of the project's Kanban board. Since I ...
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I've been using JSM forms (ProForma) to make my request forms easier for everyone. Typically I create Jira custom fields for each ProForma field to link the two and capture the data in a manageable w...
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Is it possible to create another queue group seperate from the Team Priorities and Other that we can re-name. We are wanting to group issues by Sub-Systems and other possible systems as well. Would p...
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I am looking at implementing Time Tracking in our organization. To do so I want to create specific tickets that people can add specific details, like a ticket soley for Time Off, another for Meetings...
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