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Community resources
Community resources
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Jira Service Management
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We are planning our migration to cloud from an on-prem server instance and one thing the documentation is not clear on is what happens to our Jira service management SLA's on currently active tickets...
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Hello there, I would like to create an automation in Jira where I can set the value of Field-2 based on the value entered in Field-1. Let me explain my case in detail below: The user enters locatio...
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Hi, How i can remove automatic option under Assignee? Thanks. Regards, Saqib Da
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Hi, how to remove Assign Button on View Screen it is not the transition button. Pfa. Thanks. Regards, Saqib Dar
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I have created a Email notification by using Jira Automation but i want to give the link to the issu
Hi, I have created a Email notification by using Jira Automation but i want to give the link to the issue. I want to write a Query for the link of SDP-864(should be link)
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Hi there, I hope someone can provide me a hint how to solve this Problem. I am able to log in the mail account via login.microsoftonline.com, but via Jira it complains Java.net.UnknownHostExce...
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How I can change the date section view? I have two dates custom fields Planned Start Date: Planned End Date: it's showing 1 hour ago or 6 days instead of showing the exact date how I can ch...
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Hi, how can I update the payment method?
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I want to change this texte : Nous contacter à propos de
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Hello everyone, I'm trying to send a GET request to the Jira REST API, so I can retrieve all open tickets from a specific issue type. However, the response I get includes all tickets regardless of ...
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How can I create a filter for my two shift's team. I want to know if how many tickets logged for this time duration(7am-7pm) dayshift. and (7pm-7am) Nightshift. I have only JQL for the day. Here ...
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So, I have configured this site for my project: I also have my purchased domain: jimmytrivedi.in So, I want to configure jimmytrivedi.in instead of jimmytrivedi.atlassian.net, at lea...
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I've been setting up my portal forms and trying to standardise the issue view as well. I thought I had everything done perfectly, until I realised that everything I had done in the issue view, ...
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Hi, This may be a dumb question but can you limit who can be assigned an issue if there is a referenced Jira group in an issue. Based on an issue category a 'queue' is assigned, these queues are As...
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Hello! I checked my tcpdump today. What are strange IPs? 185.166.143.34 185.166.143.35 They open the Atlassian. what are they for?
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Hello community, I have a question regarding te behaviour of SLA met vs breached report. In my project i have only one issue that breached on the 10th of december: When accessig the SLA met vs b...
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Hello, Can you have selective approvers? You can quickly choose which manager or supervisor you want to approve the ticket. I would like to know how to create a selective or limited approver so tha...
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Hello, Can you have selective approvers? You can quickly choose which manager or supervisor you want to approve the ticket. I would like to know how to create a selective or limited approver so tha...
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How can I upload bulk customer email address in the service desk specific project?
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Do I need the entire discovery package on both servers (Discovery file with all the executables)? Or can I have a Discovery Agent on 1 then use the Collector from the other? I currently have the Disc...
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How do I list all the service requests in Jira service desk cloud? I have site admin privileges but when I list service requests using /rest/servicedeskapi/request I do not see requests created ...
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Is there a way to assign jira tickets for each project based on an on-call calendar? So if we receive ticket in to project X it then looks up on the on-call calendar to see who the on-duty reso...
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Hi Admin, When addidng a Customer or User on a specific Service Desk project, we don't want them see other Service Desk. Currently, when an access is granted to the customer and go to the Customer ...
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Greetings All, We are looking for ways that our Service Desk team can communicate with the end users that are opening up Incidents or Requests. We saw that Chat feature in the project, but the...
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Hi all, I would like to create an automation that adds the individual that opened the incident to be added as a requested participant into the ticket. I found this article, but I have very little...
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| 24 | |
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| Subject | Author | Posted |
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| 11m ago | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |