Not getting Email NOtification

[Maeneth]

Hi Atlassian,

Could you please check as to why the user - tinku@tpconnects.com is not getting an email notification since 4 months ago.

Regards,

Maeneth

[Valerie Knapp]

Hi @Maeneth , thanks for your question. 

I suspect this is due to the personal settings of the user. Even if the user, tinku@tpconnects.com, should get email notifications as per the Notification Scheme, if they have this setting -

It will override any other emails being sent by Jira. If you need them to receive notifications, please ask them to change this setting.

[Maeneth]

Hi Valerie,

The setting is set as Send me notification but still the user is unale to get notification.

[Valerie Knapp]

Hi @Maeneth , thanks for your response. Ok, please check the Notification Scheme and Project Role / Project permissions next.