Community resources
Community resources
Community resources
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- Questions
Jira Service Management
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Hello, I have an issue with the notifications since 1 month (it worked well before). When we add a public comment with a @User, a notification is send to the user who...
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I'm trying to add multiple Issue Types as options for the same Request Type, but it seems that the Request Type could only be connected to one Issue Type. Once I choose a different Issue Type for an ...
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Hey! We are using One login Provisioning and I created a rule that identifies the country of the employee from one login and adds it to the relevant country group on Jira- so right now I have 3 group...
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Hello All, To receive requests from users, we have created Jira service forms. In the event that a user created an issue with a mistake, the user was unable to correct the mistake after it was creat...
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Hi, When try to transfer a ticket to another project, the system need it asks me to fill in some information, if I don't fill it in they are lost, am I obliged to fill in this information w...
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We have Help Centre Portal in Jira Service Management, There We need to greyout same of the Default Values(Like While Requester submit a request They Will Select Certain Fields In there Some of the V...
499 views 2 0 Deleted user January 5, 2023 -
In our setup we plan to have 1 Jira ServiceManagement (JSM) project as single point of entry for all our customers. Once a ticket is created automation should create a new ticket in the appropriate ...
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Hi everyone! I'm Sparsh from the research team at Atlassian, and this is a research invite for our Solution Partners. We're currently running a study on Jira Service Management's Incident Manag...
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Hello All, We have created jira service forms to receive requests from users. If anyone created issue with any mistakes that user could not correct that mistake after ticket creation before being ap...
357 views 2 2 Deleted user January 5, 2023 -
Is it possible to create different portals for clients within 1 project. It is completely illogical for each project to have a portal, why work with many different projects for customers? It basical...
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Hi everyone this is my Time to first response n sla rule but I think Only assigned to user Time to first response iscomplated but Time to first r...
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Hi I've created a new user lookup field which I want to add to one of my Request Types in my user portal. However, when I edit the request type, the field is not available for selection. I have dou...
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Hi Team, I need to create a Dashboard like this. Can you please guide me? Thanks.
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I followed the instructions at https://developer.atlassian.com/platform/forge/build-a-hello-world-app-in-jira-service-management/ . Was able to run the application in my developer instance...
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My team would like to start using the Time Tracker available in Jira Service Management, natively. However, I don't see any way to run a report against the data being collected in each ticket for the...
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Hi there, I've been struggling with getting Jira up and running so I can demo it and ClickUp to my company as a alternative choice to FogBugz. The biggest hurdle that I'm having is setting up email ...
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Hey everybody, I am curious to see what ideas people might have on provisioning users using the Jira portal and leveraging Service Desk and Insight. We currently provision users using a "System Acce...
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Does anyone else find that the inability to add attachments directly into a comment from a transition screen is detrimental to your workflow? In both software and service, this causes unique problems...
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Hi, Is there a way we can visualize assets data in Confluence apart from going from Assets -> Jira Analytics -> Confluence? in a automated way.
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I want to create an SLA that triggers 90 days after a date is entered into a custom field, and filter if any of the tickets created have breached that SLA. Is this possible or can I only trigger an S...
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Estou tentando criar uma automação que caso um cliente abra um ticket fora do horario de trabalho, retorne um comentário. Só não estou conseguindo fazer isso, é possível? I'm trying to crea...
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Hello everyone, I am struggling with a specific advanced issue search. I've tried multiple different JQL queries and some of them show no errors but generate 0 results (which i know is not acc...
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I want to create an option where users can select multiple apps and then groups within the app. How can i setup dynamic drop downs. EX: select app A groups for AppA are presente...
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esqueci a minha senha do jira para abrir chamado como faço para recuperar
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Hi, We are trying to create a change management project and one of the requirements we have is that if an issue type is created that the sub task must have the prefix for the main issue, followed by...
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