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Community resources
Community resources
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- Questions
Jira Service Management
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Hey community! I'm currently working for a client on DC and they have just enabled SSO on their instance. I'm currently wondering if it's possible to restrict the ability to view the SSO banner when...
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Dear community, For a few months now i have enabled the option within Jira to collect customer experience email reviews. But Jira is not collection any data in the statistics and it seems like...
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Hello, I am creating an automation rule to detect an asset that is "expiring" and creating a ticket for its renewal. What is working: having an automation rules that is scheduled having ...
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Is there a way to configure JIRA Bugs to be searchable as Knowledge management articles . Currently we have to write Knowledge base articles separately but in some cases we have the details available...
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Hi, Hoping somebody can help with the following - We use Jira as a ticketing portal for purchasing & would like the delivery date visible to the customer within the right hand side of thi...
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Hi Community, The Change Calendar status filter looks to include values from all active workflows within in Jira instance. This makes it hard to use for big organisations. As a User I'd e...
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Dear Sir/Madam May I know is it possible to configure SLA, goals and calendar based on different country's holidays on the same project? For example, user A is having holiday on 1st April a...
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.こんにちは クラウドホスティングインフラストラクチャを使用してJiraサービス管理のバックアップを作成することは可能ですか?
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We currently use our JSM portal for an internal company helpdesk. We are starting a project where we will have external volunteers working in one of our applications. We want these volunteers ...
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Hi. How can I take a backup of Jira service management?
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Hi, I have a customer who is associated with three different projects. I have them grouped together all in one group but two different organizations. What do you think is the best way to set them up...
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In September 2021 we turned off the built in Jira customer satisfaction setting. Recently we received a ticket from 2018 where a customer provided feedback. Is this expected?
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Hi community - happy new year!! We're new to Service Management (just purchased this week) and are getting everything set up for our team to use. We have a unique use case and are hoping you have so...
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For the Teams chat function (Assist/Halp), we are trying to test for our JSM project. However, when we installed the app, it connected automatically to a "Default queue" which lives in the Halp app. ...
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We have a queue for new hires based on request type "Onboard new employees" that have been submitted through our customer portal. The queue currently shows all new, pending, scheduled, etc. st...
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Hello, Currently, I'm cleaning our Jira instance and I've found something quite peculiar that we don't know if it is a bug or perhaps something that has been set. While moving an issu...
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I have a question regarding approvals and insight objects. I have an insight schema that is populated with objects that are permissions for a system. Each one of these objects have an owner that shou...
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Hello, I have created a transition post function for Incident Issue Type that creates a problem linked to the Incident. The problem is that I can't list the problems created by Incidents. I tried th...
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Publishing workflow: : the current status of each issue needs to be changed so that it is compatible
I want to use a new workflow for bugs board. I copied exisiting workflow and deleted 2 issues that we do not want to use anymore. The new workflow has been added to the workflows in the Proj...
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For a few weeks, it gets stuck on loading the interface. I tried reinstalling and refreshing sheets but nothing works. Any ideas?
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Hello I want to config a project with a portal where my client , from different compagny, create issue. and the support is config with differente group, each groupe are dedicate ton a compagny. So...
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Hello, I have a Jira service management portal. Service project access is selected as "Customers added to this service project only by agents and admins". Because I do not want to give access to all...
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Hi, I have a team for the Oncall integration for Jira Service Management, I create an Schedule and a team but the thing is that I cant seem to integrate that schedule, I also create an automation to ...
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We manage a number of services and want to make use of this function within Jira Cloud Service Management. but we will need different services per service management queue, so our customers are...
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Hello, I am trying to turn on email support for a service project but I keep getting the error: Error Unable to create new mail channel due to connection duplication. Provided mail c...
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