Is it possible to change the Customer (Reporter) on a JSM issue

[Kristján Geir Mathiesen]

Hi Community.

One of my team member asked if Agents are able to change the Customer (i.e. the Reporter of the issue) on an already created JSM issue. In this use case, the Customer does have a Jira Software license and the Agent has "Modify Reporter" permission.

Looks to me like this is not possible. Oh, and the

What say ye?

Takk, KGM

[Wade H · Accepted solution]

Hi @Kristján Geir Mathiesen 

If you have the Modify Reporter permission set up and the Agent Role has that permission then the first thing i can think if is maybe the Reporter field may not be on the edit screen?

-wade

[Kristján Geir Mathiesen]

Beautiful, @Wade H ! Thank you. I totally forgot to check that and go down the rabbit hole that this was somehow related to the Customers and Portals side of the house.

Takk!

KGM

[Wade H]

You bet!! Glad to help!!

-wade