CSV Issue import

[barani ps]

Hello Community,
We are trying to import issues using csv import,
We need to add the reporters as customers without their email address and also we want to apply SLA's for the imported Issues.

[Alex Koxaras -Relational-]

Hi @barani ps and welcome to the community,

SLAs can't be imported on Jira Cloud. Kindly refer to this suggestion https://jira.atlassian.com/browse/JSDCLOUD-8422

Importing users can be done only by ID or by email. Please refer to this documentation https://support.atlassian.com/jira-service-management-cloud/docs/create-issues-with-the-csv-importer/

Creating users

For any system field that is a user type, we support:

• email

• Atlassian Account ID

Updating users

Portal-only customer data in Jira Service Management behaves differently than other user accounts data. If the portal-only customer data is different in the import and the destination, then we use the destination data.

[Joseph Chung Yin]

@barani ps -

Welcome to the community.  Just as suggested by @Alex Koxaras -Relational- , can you clarify why you have a need for applying SLA.  Using CSV import, it means that the issues will be created in your JSM project, afterward your project's SLA setup will kick in as those issues are treated as new issues for the project.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[barani ps]

@Joseph Chung Yin  We are using our own ticketing tool for our company, we planned to move the existing tickets to Jira Service Management.

We have first response Sla and Resolution Sla followed there, So we want the same sla applied to the imported tickets.

We have created Sla's but they were reflecting to the tickets that are created newly but not getting applied to the old tickets which were being imported It's still counting

[Joseph Chung Yin]

@barani ps -

Unfortunately, just as stated by Alex, it is not possible to carry forward SLA into JSM Cloud via CSV.  Again, you are using CSV import to create issues in your JSM project.

Best, Joseph