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Jira Service Management
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JMWE -Set an Organization field based on Customer the reporter is associated with - project specific
In JMWE, I'm running an Event-based action to "check" if the reporter of an issue is linked to a company/organization, and if so, apply the organization name to the issue based on that (often they co...
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Hi all, I am experiencing an issue where I am not able to configure a filter count gadget. Initially, I thought it may be due to edit permissions enabled for the filter or dashboard but the proble...
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Hi everybody When using JSM Cloud, I encounter the following error when trying to access a board/project: “A problem occurred while loading the page. Refresh and try again.” I have already tried...
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Scenario: Currently, I'm trying to create a Global service desk which manages IT and ERP requests. This contains service requests, incidents and change requests. ERP : ERP development, there is sepa...
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how to change the order of the column to be as I want and not A-Z . Need a script for MHTML format I need the order to be Key , Summary, Description, Technical Description header and content t...
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Can anyone advise me on what the proper syntax is to be able to read a web request response string? I am trying to build an automation rule using a send web request action (to establish the account ...
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Why does it say “null” under “Reporter details” on the right-hand side of the tickets? How can I make it so that something appears there?
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Dear Akeneo Support Team, I am experiencing a technical issue with Akeneo PIM. When I navigate to the product page at https://pim.oceanic.pl/#/enrich/product/, a foggy overlay appears with a lo...
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Hi All, I am exploring slack notifications for customers. I want to share customer notifications to dedicated customer slack channel that is not connected with our jira instance. I checked the solut...
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Hi everyone, I'm looking for a way to anonymize a user in Jira Cloud — for example, when a user leaves the organization and we want to remove their personal data, but keep their historical activity ...
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We are in process of adopting Zoho stack for helpdesk and projects with other tools Currently using JSM for ticketing, Need to understand how can we export all tickets we have and import it in Zoho ...
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I am Jira external user and I wil, use jira defect tracking but whenever I will try create a ticket, "Create Button" is working as a scrolling bar so I am not able to create a ticket. This is not hap...
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I am trying to use automation to populate fields in a jira ticket from a dynamic form filled out in the Self Service Portal. I have a dynamic form that changes based on some drop down menus. When ...
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Eu gostaria de saber se posso utilizar até 10 usuários no Jira e pagar apenas uma versão premium ou Standard, e caso eu ultrapasse esses 10 usuários ai entendo que devo pagar para cada usuário. Gosta...
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I’m building an automation to create a new work item based on the original issue from another project. However, I don’t know how to change the default status of the newly created work item. It seems ...
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Is there a setting that makes "Reply to Customer" the default, instead of "add internal comment"?
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Hi Team, I am working on automating a runbook and need to export or generate the request in JSON format to use within a script. The goal is to standardize the request payload for consistent executio...
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Now that most of us are moved over from Opsgenie to Jira Service Management, where do we define incident response roles?
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How do I allow members of an organizational group to reopen incidents registered by other members of
Como permitir que os membros de um grupo organizacional reabram incidentes registrados por outros membros do mesmo grupo organizacional? Caminho: Configuração / Produtos / Jira Service Manag...
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Not able to import components from Github. The option is disabled
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our company uses Jira to control accesses to information systems, when someone needs access we put in a ticket and it gets assigned to one of out IT guys. one of the requirements on this form is to c...
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So, after thinking this would not be possible, I bumped into this support article: https://support.atlassian.com/jira-service-management-cloud/docs/add-knowledge-from-microsoft-sharepoint-to-your-pr...
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Problem I have is that we need to lower the amount of people who have full JSM license. However, I keep getting asked by people 'Is there a way for users who create tickets via the portal to see othe...
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Issue with custom field pulling information from Insight is no longer populating with my automations
Since the change with the fields recently, we have been having issues with the following: Location is pulled from objects located in the Insight application. We have several automations setup to ad...
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Hi, I’m currently working on developing an ITSM and Jira Cloud governance document for our organization, and I’d love to learn from others who have gone through this process. If anyone ha...
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Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| 13 hours ago | ||
| February 11, 2025 3:50 PM PST | ||
| February 10, 2025 9:06 AM PST | ||
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST |