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Jira Service Management
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I'm configuring a filter scope of the assets that could be selected in a ticket creation based on the group assigned to the user and the asset. The user could select assets assigned to their group, ...
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Hello! My goal is to give a user rights to edit the workflow for a single project. The user is non-admin role (in Jira). I have assigned the Browse Project, Administer Project, and...
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¿Se puede generar métricas DORA con los productos Jira, JSM y Bitbucket utilizando Rovo?
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I am trying to configure Rovo Agents to ensure that comments added to tickets are classified as INTERNAL ONLY, but my attempts to enforce this behavior using agent instructions (both directly within ...
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In the Create tab the language is reading Spanish and I need it in English.
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I am importing Asset data into Jira cloud from Microsoft Entra ID. The import works great now that it's all set up. Now I want to automate it so that it updates regularly without human intervention, ...
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皆様 現在、商用稼働中のJira Service Management のシステムの更改作業を、以下の流れで進めることを検討しています ■検討案 ① 商用環境を開発環境にコピー ② 開発環境でシステム更改作業、試験を実施 ③ 開発環境の「更改分資材のみ」を商用環境にリリース ■問題 ③で「更改分資材のみ」を開発環境から抽出して、商用環境にリリースすることは可能なのでしょうか...
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Hallo, Nach der Umstellung auf unsere eigene E-Mailadresse werden keine Kundenbenachrichtigungen mehr versendet, obwohl diese aktiviert sind, wo kann das Problem liegen
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Hi! We are currently looking for a way to deploy our Jira Projects using Azure DevOps is this possible? Thanks!
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Hello, good evening. Could you help me with this request? A client has asked us to create a solution in Scriptrunner that prevents members of their team from accidentally choosing issue types that do...
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Good day, I work at a clinical laboratory, and I want to implement a service desk within our organization. I am currently setting up a service desk specifically for tickets related to t...
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Will there be a method to create an automated import from Data Manager into an Assets schema? The only method I saw was to export into a CSV and them import into a schema. There needs to ...
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How can I delete objects from the object types? For example, I'd like to delete multiple objects from the Compute object type. Also, how can I purge all objects in the compute object type?
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Hi everyone, I'm trying to create a request via the Jira Service Management REST API using the endpoint /rest/servicedeskapi/request . The request type I'm using has an Attached Form (Jira Form) l...
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I have been testing the new Dashboard for Assets. I would like to know if it will replace the current Reports module for Assets, and when this change might be expected. Will we loose the Rep...
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Is it possible to copy form condition sections from one area or form to another? We have one conditional with over 100 options selected and it would be so much easier if I can copy the entire section...
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As the title asks , How do I create a manual-trigger automation rule with a prompt for input that opens a comment field for a screenshot to evidence the step has been completed ?
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Pessoal, Atualmente temos 145 chamados com status diferentes de "Concluído". Contudo, somente 35 estão exibidos disponíveis para nossa visualização no painel. Poderiam, por gentileza, verifica...
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I want to modify a rule so that it does not always run when an asset is updated, but only once a month. I then copied the original rule and added a schedule in front of it with a lookup function, bu...
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Is there a possibility that if you have a due date, for example, August 30, 2025, the SLA date will also be postponed? Because currently, the SLA date is created depending on the creation date of a w...
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Any one has any idea on how to connect JIRA with N8N. I have followed this documentation https://docs.n8n.io/integrations/builtin/credentials/jira/ and successfully created credentials, check sc...
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Is it possible for our customers to receive a confirmation email from Jira when they create tickets via our Help Center, confirming that the ticket has been created?
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Hi guys, I have an problem with Jira. Our manager has left organisation now and he was the only Site Admin. At this stage we can't invite anyone. I was trying to use help option but I can't find op...
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I am on the free version of Jira Service Desk, after JSM change from "Product" to "Apps" I cannot find the Menu for Jira Service Management as usual. I want to update the Customer Information ...
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I'm coming from Zendesk, where it was possible to reply to a ticket, and include an email address to someone who has never been a portal customer before - like the manager of the reporter. In JSM, I ...
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| Subject | Author | Posted |
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