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Jira Service Management
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How to remove "Suggested forms" from my Help Center home page?
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For HR I would like to implement an automation rule that prevents the issue being assigned to the same user that it is targeting. Scenario: User has complaint against HR employee that handles JSM t...
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Hi, I would like to disable the Log Work option based on criteria I set. My use-case is that I want JIRA to look at a particular field & if the value in that field does not match a...
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Hi, I would like to use a form I've created in Jira Service Desk to submit a training enquiry. I don't want these people to have to login to Jira to do it. I'm not sure what's wrong with my setting...
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I would like to make a filter that shows all cases that I'm monitoring/watching/following. Is that possible?
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I am trying to edit my issue layout but am unable to do it in some projects when I used to be able to do it. In one project, I can still get to this screen: However in every other project I get...
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My name is ihtisham ulhaq please change the ihtisham khan thank you so much my name is ihtisham ulhaq please change the ihtisham khan
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how can I log on to JSM within our user Microsoft account? Regards, Marcin
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Hello , I'm trying to make a specific field mandatory in case of a pre-selected Value. I have a field, call it "Urgency", with two values (Urgent/not Urgent). If now the Value "Urgent" gets selected...
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Hi everybody, I hope you are well. Usually, users don't create tickets manually, so I need to do it by myself, my "problem" is, I can't see all the users assigned to the project on the reporters fie...
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I customer is in constant problem logging into our jsm. I have tried everything except removing him from the customer portal and reinvite him to join. If I remove the customer are all his issues lost...
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Hello, I'm mainly trying to get an understanding of whether this is an old setup causing grief or something I can resolve please. We migrated from Jira Server to Jira Cloud in 2024 and since then h...
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Our trainees change departments every three months. In doing so, there are various tasks to be completed for diverse teams within IT. The authorizations of the old department must be removed...
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Hello - I am trying to create subtask ticket using csv import. I have looked ways to do it and found a lot of information. What I found out was I need have at least, Issue Type, Issue ID, Summary, Pa...
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Hi Team, I am requesting assistance with how to fix the {{now}} JQL to consider the timezone that is set. Currently the timezone is using GMT -8 however I am based in Melbourne Australia so...
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Automation: How to automatically fill object attribute with selected information (pre-existing list)
I have some currently working code that creates an object (asset) in our Object Schema when a customer submits an Issue. It is to reduce some of the manual work of copying information across to our O...
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I was just wondering if there was a way to have different scenes for different email addresses if logging into an Atlassian Help Centre? For example: So if Student@school.edu.au logged in th...
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We use JIRA and JSM. Our IDP is Entra ID and we have Atlassian Guard configured for SSO + SCIM for user and group provisioning. My question is how to use the synchronized user attributes in JIRA or ...
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I'm trying to filter for tickets for which their last update was greater than 2 days ago, but not counting Saturday and Sunday. I know that this is generally an SLA breach solution, but I'm doi...
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We are wanting to use JIRA or JSM to manage the facilities that we work with and the contacts at each facility. We currently keep track of this information in Excel and we would like to move it...
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We currently use a group to manage approvers for Change Management, where in 3 of the 8 members of the group give their approval prior to the status moving forward. I need to be able to gene...
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I've set up zabbix Opsgenie Integration using the opsgenie oec plugin. One problem in having is that the alerts are too generic. Here is what I see [Zabbix] Linux FS var space is critically ...
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Hello, I have a manually triggered automation that creates an incident from an alert and runs a lookup to populate an multi-select asset picker field. This works very well but I'm now trying to go a...
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I need to create an automation to set the priority of a ticket using Select List (Cascading).
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Is it possible to create cascading Asset Custom Fields?
Atlassian Community Events
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| June 25, 2025 7:43 AM PDT | ||
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| June 5, 2025 5:37 AM PDT |