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Is ${event.user.name} now {{initiator.displayName}}

James Duffy
April 20, 2023

I'm looking to migrate to the cloud and after performing a test migration looks like I have to recreate my automation rules in the cloud.

 

Previously on server I had a rule to send an email and was using the variable 

`${event.user.name}`  

Is this variable still available on the cloud or is the correct one to use:

`{{initiator.displayName}}`

 

Thanks!

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Tessa Tuteleers
Community Champion
April 21, 2023

Hi @James Duffy , 

Welcome to the community!

Cloud indeed has different smart values to use for Automation. 
You can find a summary here

However, if you are talking about sending customer notifications from JSM with the Legacy Automation, you still need to use ${event.user.name} as smart value in your email. 

Screenshot 2023-04-21 at 10.34.41.png

Hope this helps

- Tessa

James Duffy
April 22, 2023

Yes! Thank you. I completely missed this section.

Like Tessa Tuteleers likes this
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