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Jira Service Management
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...ache, no-store, max-age=0, must-revalidate Expires: 0 Pragma: no-cache X-Computation-Group-Id: 4700a49f-dc08-455d-9e7f-477fc1dc97bc X-Monolith-Alive: true X-Pod-Type: standard V...
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In a project A if I update the due date of a certain task, I want this update to also be done in a task of another project through jira automation. I work with JWM and I want smaller project...
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I am trying to set up an automation rule that sends a message to a Slack channel when there is 30m left on an SLA timer for critical requests. This rule should only run on Monday-Friday from 09:00-17...
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1) I have setup KB pages articles for my project . However the articles which don't match the description or summary of the ticket are also coming up as suggestions I dont want these sug...
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There is SLA automation that we use for Reporter. Attached are images. I want this; If the reporter comments within 48 hours, the ticket status will be "on hold" automatically. Is it possi...
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We are using Jira service management and linked Confluence space to manage the knowledge base articles . This articles are searchable though the customer portal as auto suggestion and search when the...
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I am trying to explore the Admin and user role, but i struck at one point need some pushup to finish my task. Can you please contact me or support me as soon as possible
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Hey community! I'm currently working for a client on DC and they have just enabled SSO on their instance. I'm currently wondering if it's possible to restrict the ability to view the SSO banner when...
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Dear community, For a few months now i have enabled the option within Jira to collect customer experience email reviews. But Jira is not collection any data in the statistics and it seems like...
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Hello, I am creating an automation rule to detect an asset that is "expiring" and creating a ticket for its renewal. What is working: having an automation rules that is scheduled having ...
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Is there a way to configure JIRA Bugs to be searchable as Knowledge management articles . Currently we have to write Knowledge base articles separately but in some cases we have the details available...
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Hi, Hoping somebody can help with the following - We use Jira as a ticketing portal for purchasing & would like the delivery date visible to the customer within the right hand side of thi...
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Hi Community, The Change Calendar status filter looks to include values from all active workflows within in Jira instance. This makes it hard to use for big organisations. As a User I'd e...
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Dear Sir/Madam May I know is it possible to configure SLA, goals and calendar based on different country's holidays on the same project? For example, user A is having holiday on 1st April a...
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.こんにちは クラウドホスティングインフラストラクチャを使用してJiraサービス管理のバックアップを作成することは可能ですか?
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We currently use our JSM portal for an internal company helpdesk. We are starting a project where we will have external volunteers working in one of our applications. We want these volunteers ...
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Hi. How can I take a backup of Jira service management?
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Hi, I have a customer who is associated with three different projects. I have them grouped together all in one group but two different organizations. What do you think is the best way to set them up...
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In September 2021 we turned off the built in Jira customer satisfaction setting. Recently we received a ticket from 2018 where a customer provided feedback. Is this expected?
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Hi community - happy new year!! We're new to Service Management (just purchased this week) and are getting everything set up for our team to use. We have a unique use case and are hoping you have so...
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For the Teams chat function (Assist/Halp), we are trying to test for our JSM project. However, when we installed the app, it connected automatically to a "Default queue" which lives in the Halp app. ...
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We have a queue for new hires based on request type "Onboard new employees" that have been submitted through our customer portal. The queue currently shows all new, pending, scheduled, etc. st...
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Hello, Currently, I'm cleaning our Jira instance and I've found something quite peculiar that we don't know if it is a bug or perhaps something that has been set. While moving an issu...
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I have a question regarding approvals and insight objects. I have an insight schema that is populated with objects that are permissions for a system. Each one of these objects have an owner that shou...
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Hello, I have created a transition post function for Incident Issue Type that creates a problem linked to the Incident. The problem is that I can't list the problems created by Incidents. I tried th...
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