A pop-up survey could appear while you're here--curious what it's for? Click here to learn more!
×Community resources
Community resources
- Community
- Products
- Jira Service Management
- Questions
Jira Service Management
-
We have connected our support desk mail id with Jira.so for every support queries, corresponding tickets are created in Jira. When we respond via our support mail box, we want comments generated in ...
-
I have reached the limit of 50 queues in Team priority in a work category.How to get from 50 to 100?
I am getting this error when i try to move a queue from other to team priority "You’ve reached the limit of 50 queues in Team priority of this work category." so how do i increase the limit from 50 t...
-
Hi, Once the incident is closed then all the fields of incident is Read only or not editable how to achieve the same. Please help me out with the steps. Thanks,
-
Is there a way to set a limit on the number of tickets assigned using the IF condition in Automation
Hi, Just curious to understand whether there is a way to set a limit (say max 10) tickets to an assignee (in case the person is on leave) and assign the balance tickets to the other people p...
-
I want to add a custom field as a smart value in a notification send by mail and I've tried different things and none worked. This custom field´s name is Business Impact and it's a text paragraph cu...
-
Hello! We have multiple request types, and are using the "Approval required" customer notification. How can we send a different email based on the request type? We want to word each of them different...
-
Hello! I have a project in Jira Service management that use a User submitted form to create issue. Questions in the form are linked to custom fields that I have created. I am trying to set up...
-
I'm using the new Jira Service Desk. In order to only show certain request types on the front end, the documentation says to go to the portal, customize it, then remove that particular request type f...
-
We have 3 different teams, each with a separate responsibility from the other. Each team has their own JSM project which corresponds to each teams email address i.e. there are 3 email accounts, one f...
-
Attempting to move an old automation from the old version of Automation to the new and I can't find anything similar to "Alert User" as an action. I see mentions of it in the Cloud version, but I'm n...
-
Hello community, My company currently uses JSM as a internal ticketing system where departments can submit tickets to other departments. We currently outsource our IT department and I w...
-
Under User Management in JSM(Data Center), most inactive users are marked with [X] and some inactive does not have the [X]. I could not find any documentation on why some inactive users are not mark...
-
Can we expose knowledge base to clients' users ( external users)?
-
If we want to use JIRA as a ticketing system for our clients( external users) is there a single dashboard view for them to track a history log for the tickets they have submitted. Is this related to...
-
Hello, I am looking for option to add group to all existing projects and also during the creation of new projects add group automatically.
-
Portal Groups are "creative, change request, simplycrm etc..." then we have request types under each such as "print graphic, digital graphic etc". I have not been able to successfully track ...
-
Hello Atlassian Community, I wonder how I can generate a report on Jira which shows how many tickets have been touched, (edited, noted in, sent an email to customer) by a specific responsible person...
-
I am looking to be able to set a specific approver(s) per customer/organisation. For example, Customer A emails a request from Org A, it automatically requests approval from Approver A. Customer B ...
-
Hi Team, When I add @ and try to find users, it shows no results. Can you suggest me a solution? Regards, Aisha
-
I'm trying to set a cf with information from issue description "Update" "Customfeild_10001" "Set" : {{issue.description.match(.*(Printer-/d+).*)}} This does not retrive any value. Ant idea...
-
Hi Team, I have a question in regard to the status updating in Jira Service Desk. When the new tickets are coming to the desk or some of the tickets changing the status, is it possible that everythin...
-
Sorry, where can you download the latest version of Jira Service Management for SERVER?
544 views 2 1 Deleted user February 27, 2023 -
Our goal is to update the field "Request Participants" automatically with an automation whenever a ticket is approved by an approver. The necessary steps for adding the correct approval step w...
-
Hi, I am getting the 'You've reached your monthly rule execution limit. Upgrade your plan to increase your limit.' error however I do not currently have any global rule enabled. Does this limit als...
-
Hi everyone! We upgraded Jira Service Management to 4.20.11 version and saw a option under issue's comment. This a select list about canned response. But I can't find to configure place. Previously ...
Related collections
Atlassian Community Events
| User | Count |
|---|---|
| 22 | |
| 11 | |
| 10 | |
| 9 | |
| 7 | |
| 3 |
| Subject | Author | Posted |
|---|---|---|
| 3 hours ago | ||
| 14 hours ago | ||
| 16 hours ago | ||
| yesterday | ||
| Tuesday |