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Jira Service Management
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We have a need to filter issue scope based on the selected insight custom filed values. (This can take multiple) Tried with this object HAVING inboundReferences(Key IN (${customfield_XXXX...
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We currently use JIRA service management for our Support Helpdesk, Is there any way an additional mailbox can be added to the JIRA Service managment suite to have support requests logged from a 2nd ...
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have some questions regarding JIRA mails: 1. can emails be sent as plain text or HTML ...
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How to set an automation rule "email notification" when tickets are moved to a different team
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I want to trigger a mail whenever attribute "User" is changed for object type "Asset Management". The mail should go to new and old "User". I looked at the automation and can see for Object updated. ...
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I have a custom field called location have to refer some locations values using google spreadsheet and map the values based on projects.
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Hi Team, For testing purposes, I have connected a Custom Email Account to one of the JSM projects. The goal is to ensure when external users are sending emails to this ID, it should create a t...
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Hello, We are currently looking into the possibility of using Jira Service Management in the Data Center version. We have a question about the activity stream: - Can the activity stream be disable...
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Dear Sir/Madam May I know how to manage or add value/option of system fields in Administration page? I have 0 contexts in Labels and I was not able to add option like what I did in Custom Fields. ...
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How can we configure Jira Service Management to effectively notify collaborators when their assistance is needed on a support request and allow them to see which requests they've already responded to...
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Dear Team, Even after closing the stories with Done resolution and then closing the sprint, we are unable to see data in for Completed story points Velocity chart (Reports). Kindly suggest sol...
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hello, there are 2 links to display an incident depending on the role (customer or suport team) - link for customer xxxxx.atlassian.net/servicedesk/customer/portal/projectid/ES-11272 -link for su...
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I've added a new issue & request type and associated a form with it, and have added the request type to those in the Chat settings, but I'm not seeing the new request type when a ticket is create...
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For request forms, you can customise the field's description using Jira markup. How can I customise the form's (Proforma) field's description? This field does not support markup nor...
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After creating an issue, it is possible to edit it, but it seems that two or more people can edit the same issue at the same time. 1 User A edits an issue, User B edits the same issue, User A saves...
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Is it possible for the customer/requester to see to whom the ticket is assigned?
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I am new to this. How can I auto fill a date field to current date on custom field on the custom form? instead of using date picker. Similarly few other fields in custom form like name ,email can a...
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Hello Jira Community, I wonder if there is a way in Jira to manage user devices (Computers/Phones). I want to create a request type to retire/replace users' devices. If yes, How can I import a li...
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Hey all, Trying to follow this guide: https://confluence.atlassian.com/jirakb/detailed-steps-to-configure-oauth-2-0-integration-with-microsoft-azure-1167706465.html However I'm not sure if J...
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How can I add a request form to a request type so the section will be called Request form &downloaded
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Hi! Can I open an option to create a calendar according to JQL for a project? For now all the options are closed except of creating calendar type: Project. I'd like a calendar type: JQL query. &nbs...
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I am creating a request type form. I've created a dropdown (checkboxes). I currently can choose one of them and nothing happens. I need to have another dropdown so that when creating request, when I ...
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Hello, I currently have a workflow and I want to add a transition screen where you select from a multi-select field. This field is only attached to a couple of issue types (contexts) bu...
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I configured the "Reporter field" of the Issue Type but it didn't show up when I created the issue as below. Could someone help me out? Also, I would like to disable/remove the Issue Type select...
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Quando eu (adm) abro o portal está todo em português. Porém quando meu cliente abre o portal os campos de seleção e data estão em formato americano. As configurações ...
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