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Cannot browse (find) user in single user picker field that is Service Desk Customer role in project

Deleted user July 5, 2023

Cannot browse (find) user in single user picker field that has only Service Desk Customer role in current project - 

Customer sharing is set to:

Project settings > Customer permissions > Customer sharing is set to:
Customers can search for other customers within their project or organizations





1 answer

1 vote
John Funk
Community Champion
July 5, 2023

Hi Davis,

Are the users in the same Organization? Can you post a screenshot of where you are looking? 

Deleted user July 6, 2023

a.. I got something - when filling form from customer portal, picker field finds Service desk Customers.. Screenshot_13.jpg

filling same form from project issue screen it does not find Service desk customers.. 


Screenshot_1.jpg

 

But it should be correct as different permissions applies in portal and in project as I can see.  

Like John Funk likes this

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