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Community resources
Community resources
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Jira Service Management
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I want to create a custom report that shows the amount of tickets created per reporter. I want it to look just like the default Workload report. Is this possible?
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Hi Atlassian fam, following situation, we have a template in place that creates like 15 subtasks for a specific use-case, which works well. It can sometimes happen that after the subtask already ...
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Do you have any recommendations or best practices on reopening subtasks when a customer reopens their request from a resolved status before the ticket is permanently closed? If a request creates 10 ...
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hi, I am trying to create automation. when new issue add I want to send web request to jira and get users id according email https://test.atlassian.net/rest/api/3/user/search?query={{i...
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Hi all, Did a bit of search and thought will ask here as could not find an answer (or it doesn't exist). Is it correct that when creating a canned response template we cannot add file attachmen...
698 views 4 0 Deleted user June 2, 2023 -
Hello, I would like to know if its possible to make Confluence pages visible on Jira Service Managment and only allow certain people to log into JSM?
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Hi everyone! Need some help with an automation, let me explain the problem: I have an automation which is triggered when an issue gets commented. IF the author of that comment IS NO...
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Hi there, i want to access in automation the user attributes which the user can set by hand in the user profile like location and title. But it seems we cannot use them wih {{issue.assignee.locatio...
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Is there a way to show different knowledge articles depending on which customer oranization the user is added to without adding the customers into the directory and add users into groups?
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Hello everyone I have one question to seek help. I created one issue type used for task ticket. Usually there are some tasks occurrenced weekly. Whether there is time/date filed is using for the rep...
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By preparing automation in my project, I transfer the tagged (Label: escalated-eng) topics to other projects. How can I generate a report of these tags? I created it from the new report section, but ...
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How can I save a picture in quick responses? Now, when saving and further use, the picture is not loaded?
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We are using User Management for JIRA 2.15.15 and TechTime Core 2.9.2 in Jira 8.22.2. This plugins support from JDK 8 or JDK 11.
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Hi All, Not able to connect to Jira Database to access Jira tables getting connection failure issue while connecting to Jira Db. Below are some details I am using DB Details: host : jiradbtest.si...
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Hi, I am using the free version of JIRA service manager and trying to integrate JSM with Opsgenie. When I try to add the integration from Opsgenie teams, its saying I need to enable the connection fi...
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Hi Community, Is there a way to create a dropdown selection based on the user that is login in? I have a list of processes in Excel, and each process has an owner. I want JSM that shows a ...
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This is a newer install of JSM Data Center 5.8.0 bundled with Jira Core 9.8.0. I can create issues from the portal without a problem. I can not create or edit existing issues. In a worki...
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Hello, We perform an annual inventory of our assets with the organization. What is the simplest way a user could check a box to verify ownership of an asset?
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How do I change JSM(data center) Approver confirmation screen message to more friendly message?
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Hello, Is it possible to set JSM project permissions not to prompt for a login for external customers to create a request on the portal for a specific project? Not for the entire JSM proj...
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Hello, I used a form in a JSM project so that I should not create new custom fields. Ideally we're going to use automations to copy the data from that JSM over to the work management proj...
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Looking to see if anyone has set up an effective/efficient CMDB using Assets (Insight) to track software licenses. How did you structure your Object Schema's, Object Types, and Objects? Also, ...
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Hi there, I am working on an old system which has two workflows which have one transition where the "Respond to Customer" option is hidden from the comments box on the transition screen. ...
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Hi All. I trust you are well... I have about 900 clients that we service on the daily, I've recently run into an issue where the "Store_Code" field is filled incorrectly thus messing up the billing...
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I'm not sure if I selected the correct service, but I'm working on automating a service project. Everything is working fine. When a user creates a service request, I have it set up to create...
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