In JIRA, if you use the @ reference internal usernames, the names will often show the username to internal and friendly name to frontend users/customers (Typically first name or first name and last initial). If you type @InternalUser, you get John S. rather than john-admin, which is the user's JIRA login account. Suppose you are using the TEXT field and assume you will link an internal user (coworker). In that case, you can expose the internal object for that particular internal user/coworker using the following inputs in the TEXT MODE editor.
[ @InternalUser | https://somelink.com ]
What ends up happening is the username gets pulled in automatically via Jira @ lookup, then nested as string input into a URL link. The result is a bug as it does not print the friendly name when the link is rendered but the internal username. What do you guys think?
On another note, I needed help locating where to submit bugs to the Jira team.
Any help is appreciative, and thank you.
Chris
Jira v8.20.12
Not sure if it's a bug, the @ is used to mention someone and create a link to the profile page of the user. So it could not be used to link to another link no ?
Regards
The problem is before you post the command it looks the same as a normal mention using @User. So while maybe it can't be use to link lets say to that users last comment, maybe it should. Otherwise the users just have to know of this weird quirk that can leak a username.
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@Christopher Morton You have full control over this and you can decide who can mention users by giving them Browse users and groups permission. If a users doesn't have the Browse users and groups permission then they wont be able to search for users in your Jira instance.
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@Sayed Bares _ServiceRocket_ ,
Rather than restricting the permissions, is there a way to modify the @mention display to be the friendly name vs. the username?
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We use Jira Cloud and the Public Name is not allowing my changes of the Friendly/Public Name Editor to transport over to the ATLASSIAN Community User profile.
Manage User Account > Profile and Visibility > About You
I can edit my Jira Account Name. But View setting =Anyone which is grayed out. Setting appears to be controlled by our Site Admin or the Cloud Admin. ATLASSIAN Community public bio uses the Jira Account name as it appears internally.
Still kicking the tires on the tools. It could just be me since I am not the current ADMIN and it could be a User setting.
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Appears to be fixed now in the ATLASSIAN Community or tweaked the correct User setting.
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Hi @Christopher Morton welcome to the community! Atlassian's jira site is at jira.atlassian.com
I took a quick look and didn't see anything that looked like this issue, but I may have missed it.
I'm on the cloud, so I can't test it, but it sounds like it could be an issue.
Hope that helps.
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