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Assign asset in issues

Martin Jansson July 13, 2023

Hello,

I have followed the instructions from Atlassian Asset and Configuration Management Handbook on how to create an issue to update information (set status missing/stolen, unassign user) in the Asset Management automatically if a computer were to break or get stolen. 

But I can't find any information on how to assign a new computer to that user from the pool of computers with status 'In Stock' without actually going in to the Asset Management and assign it manually.

Preferably I'd like a dropdown menu, within the same issue, with all the available computers and choose one and it would get automatically change status to 'In Use' and the person get assigned to it.

Is this possible?

Thanks!

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Martin Jansson July 14, 2023

Found it out myself (with a small bump from Atlassian support).

I added a custom field, just like the missing/stolen. In the Assets field configuration under Filter Scope I added "objectType="Laptops" AND "Asset Status" = "IN STOCK"". Then added it to the request type.

I havn't done the automation yet to update assignee and status, but I'm guessing that is pretty straight forward.

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