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Identify Integrated MS Teams Tenant

Nita VanTil July 13, 2023

We've recently split our MS Teams from a single tenant to multiple tenants.
When we try to integrate our OpsGenie to the original MS Teams tenant, we get an error message that it is already connected to a different JSM site. 
We are not sure which of the 3 other sites are connected to that original tenant. 

Where can I see which JSM site is connected to which MS Teams tenant?

Is it visible from the MS Teams side?

1 answer

1 accepted

1 vote
Answer accepted
Brant Schroeder
Community Champion
July 15, 2023
Nita VanTil July 19, 2023

Would love to - but the owner of the JSM site that is connected to our tenant won't.

JSM      MS
X             Y
Y            out of luck

I don't own X. 

Brant Schroeder
Community Champion
July 19, 2023

@Nita VanTil I am not sure that there is any way to correct this then.

Nita VanTil July 27, 2023

Thanks, @Brant Schroeder - 
We were able (after some escalation) to get the other instance to disconnect.  All is well now!  Thank you for responding!

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