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Jira Service Management
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Guys, does anyone know how to create a new field in a gadget? I have to consolidate some information and if there was a way for a Three dimensional filter statistics gadget, it would work great ...
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I am creating an automation. In the 'Lookup objects' portion of the automation I have written the following query: objectType = "Digital System" and Name = "{{issue.system.name}}" However, ...
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Hello, In Jira Service Management how can i validate the date field of a form so that it does not accept a date smaller than the current one? Can anyone help me? Thanks
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I'm hoping someone in the community here will be able to help with an automation rule I'm struggling with. Our SLA states we assign a minimum of 15 minutes per issue, and I want to automate it so th...
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...rticles about unlicensed (public) users submitting as anonymous, but nothing specifically for licensed users in my use case. Can anyone suggest ideas on how to proceed? I am using Jira Data Center.
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Hello! We recently added a new user to our Jira Service Management account and "customers" cannot @ mention her. We've checked settings and replicated against someone they can @ ment...
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I have automation to Reopen the issue when the issue is commented on. But usually, my team moves to DONE and leaves a comment immediately. I would like that this specific comment does not...
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Hi, I was wondering if there is a way to configure/change the fields that are displayed when looking at the child tickets within a parent ticket. I would like to include a cou...
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Hello Jira Community, I am hoping someone can assist me with transitioning a cloned ticket from one project to another. I have read many other resolutions from similar issues, however I have not had...
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Hi, I am a site admin and I can delete old filters from users who are no longer active. Clicked the three dots and there are no options to delete. I go to manage the subscriptions, but can not...
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Hi Atlassian community, I'm new to Forge and I'm trying to figure out how to use scheduledTrigger . My goal is to send data from my Forge app to my Node.js server every week. Specifically, I want t...
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the trigger must be issue creation the requirements are issue category = R&D and one of the following restaurant partners which is entered at time of issue creation. The action I'm asking it to ...
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Hi everyone, What I am actually looking for is a way to display an 'Assets object' field on a ProForma form. Unfortunately this is not possible with this type of field - see here. Background is that...
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Hi I'm looking to build Jira Asset objects into Dashboard. Today i use Rich filters for Jira Dashboards (https://marketplace.atlassian.com/apps/1214789/rich-filters-for-jira-dashboards?tab=overview&...
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Hello, I have a small problem regarding email notifications. For customer XY there are 5 people set as "admins" in the portal settings. However, 2 people do not get email notifications when custom...
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Hi, can we run the Atlassian service desk system in Dutch in stead of English? Greetings, Erik Meegdes
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I want to change the default layout of my scriptrunner emails. I work with jira cloud Where can I do this?
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Hi there, I can not find anywhere the configuration required for public access.. I really dont know what to do anymore. I want my customers to have access to the helpesk portal without the n...
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Hey all, I have a post-function that creates a sub-task whenever a specific sub-task resolves. I wish to add a condition based on a custom field, but I am not succeeding. def cf1 = Componen...
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We are currently using Jira service management version 4.13.3. As it has reached end of life, we are planning to upgrade it to JSM version 5.4.2. As JSM version 5.4 has long term support, we are plan...
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GET /rest/api/3/jql/autocompletedata/suggestions I tried using this API to pull the options or values I have for one of my custom field. But it is returning only 15 rows. No pagination criter...
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Hello all, I would like to use Help Center to serve my customers with a help center and I am looking for inspiration and best practices on how to set this up. All the documentation that I can fin...
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I have service desk channel, and i set integration in slack but, When i crated Issue in slack use /jira created [task name] I don't see in queue my issue. But on service desk portal it's all work
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Hello, I was looking for a way to propose evolution to the Jira Service Management solution, do you know if a page is available for this ? I wanted to propose to add the possibility to pin a c...
Atlassian Community Events
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| 35m ago | ||
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| Thursday | ||
| July 11, 2025 4:42 AM PDT |