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Jira Service Management
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Let's say I have 10 different organizations which I want to add to 10 different JSM projects. Is there a better way, than to add them manually to each of the 10 projects? Thanks in advance, ...
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I have created an jira app for 3LO Auth and given some permissions from scopes , it is working fine for the users with agent role in service desk. But anyone who have customer role in service , they...
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Hi There, We have two customfields defined: Time for Approval [in seconds] and Time for Resolution [in seconds], we are trying to do something like below but unable to get the customfield va...
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I am trying to create a rule, which transitions my issue when a comment is created. This basically works fine. But when I am trying to add a condition, I am failing: I want my issu...
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Hi. I face an issue, with linking an existing ticket to an Epic ticket. The search of the "Epic Link" field does not work,
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Hi Team , Need clarification on the cross project access in JSM .want to ensure cross project access is not possible. We have 3 different projects , all having different organizations ...
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I note now when I raise a ticket and get a response I also get a few Autonotifications I would like to suppress. some as they appear like spam. They come from Automation for Jira (Jira)
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Hi All, I'm looking at setting up our equipment request as a form in our portal. I'm wondering if anyone knows if it's possible to make a running total on the form. As an example, the equipment av...
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Hi all, Is there a way to get Assignee's email address and place it to a custom field during automation run? I tried to use the action Edit issue within my automation. It works when the email is st...
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Hello Jira Community, is it possible to attach the email to an already created JIRA ticket automatically? I would usually send an email and then do the "Send to Issue" which is an extra step. Right ...
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Is there a feature to where we can add a 3rd party to view our account? However, we only want them to see what we assign them to them as a vendor?
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Hi, we currently use Insight (Assets) for our Assets. Looking for documentation to take to the next level. We want to start linking assets together as well as linking to a change/Problem tickets. ...
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Hi, It's a little bit confusion to me that. It seems we can grant anyone access to our JSM project in the permission section. However, it also seems that unless they have a JSM license...
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We don't want all users to have access to add/modify/delete services but I can't seem to find a permission which controls that. Our use case would be that the change control administrators and the ma...
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This has to be super easy but probably not asking it properly and thus my searches are not getting me the proper answer. My automation rule is the following: {{description.substring(185,209)}} Wor...
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Hello, We would like to know if is possible to access to objects data in different projects in Jira Service Management. For example, we have two Projects to different teams in our organization, one...
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While raising Service Request through jira customer portal, showing sample / default users at "raise this request on behalf of" field. I can't see these users under "People" section in Project setti...
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I deleted 2 test changes hence why my new ITSM Change Management interface starts with the number 3. I realise now I should have left these in to show that they were just tests. Can I bring them ba...
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Hello! im a Jira administrator at the company i work for, i want to know if it´s possible to create an issue from a Google form, to have as fields of the issue the diferents questions at the form. I ...
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I am trying to create an automation that assigns the oldest issue in a queue to a group of users. I would like it to round robin assign the issue to the user group, but only if they have less than 40...
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We have another department/team that now requires access to our Jira Service Management Project but we need to restrict them to specific categories or tickets. We could set up a new project and oper...
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When I try access the customer profile, I get taken to the following page. See attached. How can I reset the customers account or profile?
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An employee experiences a strange effect when creating a new ticket in JIRA: After typing 3 letters in the input box, the cursor jumps to the left, and it keeps doing that after every few letter...
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Hello Everyone, I have a weird one that I haven't been able to figure out. We are using JSM Premium and I have setup the Chat feature. I am able to connect out project to various slack ...
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Hello, We are trying to improve our reporting and use a BI tool to do this. One challenge we fell into is reporting on the request channel type. We can not find that in the database scheme can you...
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