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Jira Service Management
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Hello, We are investigating the possibility of using Jira Service Management in the Data Center version. We have a question regarding interfaces to other ticket systems. Is there the possibilities...
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Hello community! I am looking for a solution where users on my external team are not able to assign issues to my internal team. Is there a possibility this could be done using groups? I want...
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Response : <?xml version="1.0" encoding="UTF-8" standalone="yes"?> <status> <status-code>401</status-code> <message>Client must be authenticated to access this resou...
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Hello, I've created a simple rule that is supposed to check the value in the field "Reporter's Location" and assign managers as watchers. I'm using the Azure AD Attributes app to pull this data from...
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Hi All, I'm currently setting up some license tracking within Jira Assets, as such I have created several objects for each of our departments, I now need to assign the relevant staff to each depar...
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I'm looking to create an automation for linked issues to bascially mimic the status transition of the source issue. Issues will be linked manually when we effectively see it's a duplicate re...
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Please give some point wise advantages of migrating multiple projects into one project in jira.
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We use the Organizations field in JSM and we'd like for this to be a required field when we create tickets within JSM (not through the portal). However, it is a locked field. Is there any way to set...
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Hi Community! I´m trying to set up an automation that sets the last Updater of an Object as the value of an "Assigned User" User type attribute in Assets Cloud. In Jira, this would work with th...
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I have a request that have a resolution date of 20/4/2023 and the feedback on the reqeust was done on 25/4/23. How do I extract the date the survey was done
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Dear Community, Jira Insight : How to change avatar attachment to file attachment on create object form? When I am trying to attach it shows an error as I am uploading pdf I want to change th...
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i need certain information from customer when they create an incident ticket. i have a set of question for which i need answer from customer . I want this question set to be translated into a ...
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I need reports for the tickets assess by Level 2 and Level 3 agent with their department. Example: Mary is a L2 support in Data Science Department, therefore her tickets shall dispaly on reports und...
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Hello All, I want to set the property key & property value for Transition Properties. How do I find out the property value in my instance? Thanks Nam
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Amigos buenas tardes, estoy tratando de exportar un query que he ejecutado desde la opción de búsqueda, una vez JIRA me presenta el Query lo trato de exportar a CSV con la opción campos actuales, per...
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Hi all, Our Jira Service Management (JSM) used to be managed by a 3rd party. Unfortunately there was no documented handed over to my team. We have our company homepage with an icon for suppor...
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We have a lot of user-facing IT Word documents currently hosted in Sharepoint and we'd like to bring these over to the Knowledge base area in Jira. Is there a way to import them into Jira so...
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Hello! We have a Jira Service Management Portal that we are using to allow internal employees to submit requests to our IT team. We had a report of a user not being able to access their requests via...
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Hello Jira Community, Is there a way to filter the reporter field in Jira. I wanted to see all tickets submitted by people outside of my organization. If my email domain is @[deleted].com, then...
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Hello Jira Community, We are using Jira Service Management Cloud, with Service Desk (SD), Change Management (CM) and Problem Management features enabled. Recently, we decided to separate SD, CM &am...
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Similar to created vs resolved report, I would like to see how long it takes for tickets to be closed in a certain time period. For example, I want to see: x amount of tickets were closed within a...
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Dears, Is there any add-on other than Active Directory Attributes Sync that I can use for getting the line manager from active dirctory ? BR,
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I have created a new Workflow that is currently "inactive" and assigned Scheme to the workflow. Now in the Service desk project. I would like to replace the exiting workflow with the new workflow. W...
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I am trying to create a filter for one of our teams to capture any tickets opened by the group and when I enter everyone needed into the requestor field it throws an error and won't create. I have a ...
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Checking to see if there is away to complete issues at one time in Jira Server - JSM projects. Customer would like to perform these steps within the Queue. Thank you
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