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Jira Service Management
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Hi, is it possible to duplicate or mass update SLA ? I setup a SLA in one projet and I want this SLA to be sthe default SLA for all projects. thanks for you support
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Hello, Grateful to help me how to add the validator on a post function which will accept email address which contain @google.com Thanks, Swarna
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Hi Atalassian Expert, I have an issue, I can't find time to resolution in my tickets list for the tickets that already resolve. But U can see the time to first responses. Anyone can help me to show ...
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Currently we have the Canned Responses Pro Templates for Jira from Appfire installed. I would like to switch to native canned responses to stop the subscription but am having difficulty working out w...
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Hi Team, Can we integrate Jira cloud (JSM) with Microsoft BING. If yes, could you please help us with the process and support documentation. Much appreciate your support. Tha...
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Hello togehter, We are using customer from Assets management - and also a customfield "customer" on all create issue screens. I want to copy the customer name from the customfield to the system fiel...
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I want to use the Assets confluence plug-in to allow any employee with confluence access to view data rendered by the plug-.in, but not to edit the plug-in on a page. Only JIRA users with Service man...
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Hello People, I am a relative newcomer to Jira Service Management and I have set up a Customer Help Desk in JSM which is now live and working well. I would really appreciate some Automation guidanc...
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I've recently been added to a space on Confluence and I've been receiving email notifications for every change that's being made to every page within that space. Is there a way for me to turn off the...
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hello jira community!!! I have several Jira instance projects and I would like to create a default email (Suporte@suport.com) to serve these customers. Example: When the "project A" customer ope...
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Hi team, I've got an automation that takes an email account from a short text field and attempts to add the user account associated with that email to a user-lookup field which is later referenced...
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I am currently working on migrating all of our historical data from HappyFox into JSM. I am getting the data from HappyFox via the API. I wanted to ask the community the best way to do this import. T...
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I saw this: https://community.atlassian.com/t5/Jira-articles/Unlock-the-power-of-search-with-the-new-JQL-editor/ba-p/1750670 from a couple years ago and realized that this is not enabled in my i...
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My intake portal is set up to create a landing/staging ticket (PATH), then it auto clones to a department or two depending on the selection. The landing/staging ticket (PATH) has fields that I...
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Is there a Default Request Type for a Service Desk? Regardless of what text I search, one request type, Service Desk Enhancement, almost comes up in the results. It's almost as if a default was set s...
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We used "Issue Templates for Jira Cloud" to build a template for the creation of an epic in a service project. The template then creates multiple child issues and service requests. These requests are...
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I have created a new template with the available issues but. how asigned this new template for default in jira service management?
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We are trying to pull JSM Assets Cloud data into Power BI and not having success. We haven't gotten a Power BI Load process to complete. We have 7 Object Types (tables), the highest nbr ...
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Hi there, I would like to use Canned Responses plus Info (Error/Warning/etc.) Panels. When I answer a customer manually, I am able to insert info panels using the editor. However, w...
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We have a requirement to enable email authentication for external users (portal users), as when they leave the organisation , 1.The portal users should not be able to login to the JSM anymore ...
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Hi All, I have a scripted behaviour for a single select field that limits the options if a person is in a certain AD group. which works great. However, the field we use needs to change from a single...
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I created 3 queues in a project and I want to limit access to each queue for specific group ou user. I don't see where can I assign user or group to specific queue. Is there a way to do that? ...
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I can't see the Custom Chart option anywhere in the dashboard. Not as one of the gadgets nor anywhere else. I'm actually trying to create an open vs closed chart, but I have the issue of seein...
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We have a free portal (it is not necessary to access with a username/password to create issues) and we would like to be able to show a capcha to prevent a boot from creating issues and carrying out a...
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Hi Is there any way to display on customer portal in JSM all assigned assets from Insight to the user? I want to create the page where every user in org will be able to check what assets ...
Atlassian Community Events
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| Thursday | ||
| July 11, 2025 4:42 AM PDT | ||
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| June 20, 2025 12:16 PM PDT |