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Jira Service Management
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Created a Jira SM project, and set all the fields for the request type and created a form with reactive fields that appear based on other selections. I am including screen shots below of the s...
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Hi Community! I have a Jira Service Management environment in which I have tickets for projects, like for example ProyectOne have tickets id = TK-1. Those tickets can have different status li...
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Hi everyone, For one of my teams that receives very dynamic requests with a short time of completion, I have a setup where I have a general task for that type of requests, with no estimated time. Al...
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Hello Community, I'm currently building a JSM ITSM Project and creating a form for our department site contacts to submit Active Directory access requests. Is there a way to search what has...
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Hi: I'm having issues running an automation in JSM. We have it set to take the data from an intake form, the JSM project name is "INTAKE". We have to copy the ticket over to another project for...
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We want our customers to receive CSAT-surveys every time the resolution is set to "done". Since the out of the box process sends a survey every time any resolution is set, I wanted to try to make thi...
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can I set issue level security on a JSM project so that the assignee who is the member of a group can only see tickets they are assigned to?
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How can I add canned responses to the editor in the customer portal view?
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Hi! One of our customers need help integrating Jira Service Management with Salesforce. Apart from linking certain fields in a JSM request with a Case in Salesforce, the customer also needs ...
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Hello all, when it's the customers turn to comment in a ticket, we change the status to one with the status category "done", so it disappears from our filters. When the customer writes a comme...
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I want to create a release management dashboard to track new release and the field that get updated after each release
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how to create API for an agent
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Hello community, I am new with JSM and looking into using it for external customers. However I have various customers and would need to find a way to associate the respective sender's email address ...
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I am looking for an option to remove the "Work Log" and "Approvals" button from issue view screen.
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Ich habe ein HelpDesk-Widget erstellt. Fünf von sechs Anfragetypen werden eingeblendet. Eine Anfrage jedoch nicht. Ich kann die Einstellung zum Einblenden nicht finden.
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Hi! We planning to remove one of the accounts from Jira but need to check if he is still involved somewhere so that after his deletion no work would be blocked (automations, filters, etc.) ...
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Hi, I have integrated CCP of amazon connect and JIRA service Management to create issue in JIRA when call received but facing this error when created two IFrames in one screen. Iframe ...
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Hi! I have created a board for a JSM project, and currently, every agent on the team can view it, except for 2 agents. When trying to access the board through the share link, they get ...
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Hi Atlassian Community, I’m Manas, Product Manager for SLAs in JSM. We’re excited to announce that in the last few months, we’ve been working on a solution to improve SLAs for customers that requir...
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Dear community, Is there an option to create a hyperlink in a dropdown menu or within the radio buttons? So that when a user makes a specific choice, they are immediately directed to another portal ...
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Hello, Is it possible to link 2 different issues if they contains exact the same value in the same customfield_CandidateName? Example: The issue with a issue type "IT Help" w...
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We have a workflow scheme. In this scheme, we have workflow for issue type Incident. I saved a backup of this worfklow, and I want to use the backup instead of the current workflow. What happens to t...
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The customers who post requests on the portals cannot see their requests. We currently have about 30 issues, and none are shown. Even I can't, and i'm the "org admin"... Even the requests / issues...
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Hi, I'm unable to view all JIRA tickets raised by our other team members due to which we are facing lots of back and forth on the tasks. We tried to resolve this issue at our end but unable to find...
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Hello, is there a Solution to scan a QR Codes from Asset Management and Change the User, Status etc. ? We want to automate our storage room and want to use the QR Codes form the Asset Management an...
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