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Jira Service Management
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Hello People, I am a relative newcomer to Jira Service Management and I have set up a Customer Help Desk in JSM which is now live and working well. I would really appreciate some Automation guidanc...
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I've recently been added to a space on Confluence and I've been receiving email notifications for every change that's being made to every page within that space. Is there a way for me to turn off the...
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hello jira community!!! I have several Jira instance projects and I would like to create a default email (Suporte@suport.com) to serve these customers. Example: When the "project A" customer ope...
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Hi team, I've got an automation that takes an email account from a short text field and attempts to add the user account associated with that email to a user-lookup field which is later referenced...
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I am currently working on migrating all of our historical data from HappyFox into JSM. I am getting the data from HappyFox via the API. I wanted to ask the community the best way to do this import. T...
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I saw this: https://community.atlassian.com/t5/Jira-articles/Unlock-the-power-of-search-with-the-new-JQL-editor/ba-p/1750670 from a couple years ago and realized that this is not enabled in my i...
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My intake portal is set up to create a landing/staging ticket (PATH), then it auto clones to a department or two depending on the selection. The landing/staging ticket (PATH) has fields that I...
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Is there a Default Request Type for a Service Desk? Regardless of what text I search, one request type, Service Desk Enhancement, almost comes up in the results. It's almost as if a default was set s...
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We used "Issue Templates for Jira Cloud" to build a template for the creation of an epic in a service project. The template then creates multiple child issues and service requests. These requests are...
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I have created a new template with the available issues but. how asigned this new template for default in jira service management?
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We are trying to pull JSM Assets Cloud data into Power BI and not having success. We haven't gotten a Power BI Load process to complete. We have 7 Object Types (tables), the highest nbr ...
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Hi there, I would like to use Canned Responses plus Info (Error/Warning/etc.) Panels. When I answer a customer manually, I am able to insert info panels using the editor. However, w...
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We have a requirement to enable email authentication for external users (portal users), as when they leave the organisation , 1.The portal users should not be able to login to the JSM anymore ...
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Hi All, I have a scripted behaviour for a single select field that limits the options if a person is in a certain AD group. which works great. However, the field we use needs to change from a single...
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I created 3 queues in a project and I want to limit access to each queue for specific group ou user. I don't see where can I assign user or group to specific queue. Is there a way to do that? ...
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I can't see the Custom Chart option anywhere in the dashboard. Not as one of the gadgets nor anywhere else. I'm actually trying to create an open vs closed chart, but I have the issue of seein...
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We have a free portal (it is not necessary to access with a username/password to create issues) and we would like to be able to show a capcha to prevent a boot from creating issues and carrying out a...
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Hi Is there any way to display on customer portal in JSM all assigned assets from Insight to the user? I want to create the page where every user in org will be able to check what assets ...
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Hello, I saw already a similar question (Solved: How to append email content to an existing ticket ... (atlassian.com)). But the Issue Key seems to work only for Emailed Requests as I experienced so...
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Hi, I can't add some users to be creators. I see a different view than what's presented on this page and the option that I used for other users is disabled for this user (who's a site ad...
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Hello Everyone in the Atlassian Community! Recently, I have noticed that many of us are looking for various add-ons for Jira to facilitate and streamline our work. Naturally, this need arises from b...
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Hello! Is there a way to work around the issue of sharing sub-tasks with individuals who are not part of my Service Desk project? I've set up an automation that generates new sub-tasks for specific...
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Hello there. When I attach multiple files (images) to any issue, I cannot cycle through them. I have to close the currently opened image and then open the next one. There used to be a white Arrow (...
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We are on the standard pricing model and we are stuck at a max of 50 agents which are all in use, we have 3 new starters that require and Agent license. I am confused as we should be able to have ...
275 views 1 0 Deleted user August 7, 2023 -
I need help regarding creating SLA, my requirement is to set the overdue sla based on the due date assigned to the issue, for example i created an issue today and the due date is 10th in that case my...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT | ||
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| July 7, 2025 4:56 AM PDT |