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Jira Service Management
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Hello! We are using Jira Service Management Cloud and have an open public facing portal. We are looking to add a FAQ (~3k characters) to the bottom half of that page. I have published a...
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Dear Community, Here is my problem: I have an Insight Object that have an attribute having the cardinality "unlimited"; meaning that it can contains more than one value. Now, I would like to update...
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Gostaria de saber se existe uma opção que não permite a abertura de uma nova solicitação, caso o usuário tenha uma pesquisa de satisfação (CSAT) pendente de avaliação.
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We have an existing service desk where all 8 members of the department are licensed as agents, but generally only 2 of them interact with requesters. The team is looking to rework their setup so tha...
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Dear Community Members, I have a question regarding forms, specifically related to the multiple user select field. We've initiated a project in which we aim to grant a select group of individuals t...
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Can we see and analyze 2 projects and their timeline impact using big picture if the same set of teams are working on 2 or more projects simultaneously
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I have a service desk for requests for lab work internal to our company. We gather information in the issue relating to the request and the work that was completed. I'd like to use Forms to auto-gene...
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A client in our organization uses the time tracking features. We have the Harvester app by Strategery Solutions (https://marketplace.atlassian.com/apps/1219223/harvester-real-time-tracking?hosting=se...
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Hola! Quiero utilizar el campo que se visualiza en las incidencias de tipo Epicas (adjunto imagen) para obtener un filtro a fin de implementarlo en un panel. Me podrían indicar cual es el campo a ut...
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We have a Customer Service Desk that is linked to a Confluence Knowledge Base. Is there any way to expose the Confluence content tree on the customer facing service desk so that customers ca...
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Opsgenie is integrated into Jira Service Management (JSM) forms. When a form is submitted with a priority level of P1, Opsgenie automatically generates an alert. Now, here's where the issue ...
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Hello, we are working intensiv with forms in our Servicedesks. When a form is submitted, we create a new pdf for saving the current status. These PDF gets unique names with the date and time stemp...
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Hey there, we're looking to implement JSM for our support needs and use O365 email exchange server to host our mailbox. MS appear to have a hard limit of 10k emails in a 24 hour period which we want ...
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We have a multi-lingual workforce and need to allow multi-language translations for our service portal & projects. I see instruction for adding languages to service projects, but how do we add to...
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Hi all, this topic ist about best practices, experiences and pitfalls while managing your users and customers of Jira service Management and Jira Software. While we have had a clear guideli...
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Please guide on how to add data validation to custom field without adding 3rd party apps. For example - if field is mobile number, it should only accept 10 digits If field is email address: ...
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I have a particular use case I haven't come across yet. The request is to essentially have 3 levels of task hierarchy. I need to have a parent task that has N number of subtasks. When I click into a ...
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Hi, We currently have an issue because of a known bug: JSDCLOUD-11017 in JSM/Opsgenie. In Opsgenie you can toggle on/off the responder alert option. We have that option disabled becaus...
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If you are using Asset object schema in issues using assets custom fields and accidentally delete the entire object schema or specific object type, as you already know there is no way to restore obje...
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Dears, Is there any idea or workaround for delegate approvals in can of vacations or anything else ?
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I noticed that just about all ticket information (summary, description, fields, etc.) can still be edited after closing and setting a resolution. Is it possible to prevent re-editing of a ticket afte...
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Can I create an automation rule that moves tickets to a specific status if there hasn't been a comment in the ticket for 3 days?
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Hai team, By using "Create Jobs" in Script runner, we need to change the status of the ticket automatically to closed from resolved. Any Suggestions? Thanks,
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Hello! Can I make columns fixed width? I created my own project and made columns ABCDEF, I had all the settings that I needed right away (what is shown on the screenshot). At the same time, my frien...
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Where should i start if i want to make a ticket managment system in Jira.
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| 25 | |
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| September 15, 2025 6:30 AM PDT |