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Jira Service Management
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We would like to have a release calendar in visible in our jira support portal to our customers. How can I achieve this? I also have confluence.
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I've seen a few questions like this, but without as much detail and none have the answer I need. For emailed requests, we need the reporter’s name (which is the person who sends the email) to get co...
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Hi Team, I have created a Project in Jira Service Management for Approval process. Now Once it completed to "Done". We created a Automation rule to create a new issue in Another project which is Wo...
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Hello, I have a Service management board, in which I want to add a knowledgebase section, so customers can go to it rather than suggested articles. The question I have is why does the "...
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I have several workflows in which a status is allowed to transition to itself. For example, an issue in the Assigned status could follow the Assign transition and the screen would pop and you could e...
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HOLA HOY MI CUENTA AMANECIO INACTIVA EN LOS PRODUCTOS DE JIRA SERVICE MANAGER , NO SE COMO ACTIVARLOS DE NUEVO , YO OCUPO UNA CUENTA GRATUITA CON MENOS DE 3 USUARIOS
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The company wants re-use of their corporate pictures in all their apps (using Jira, Confluence, Access). Can this be setup via Atlassian Access or at least prevent the users from updating their...
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Hello, I'm getting this error while trying to invite users as a customer to the project. What could be a reason for that? I would like to add that the workspace owner/admin witch more permissi...
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Very new to Jira but need to get a bug tracking system up and running quick I created a form that has all the info we need (currently using Asana) and looking to move it to Jira. But when I...
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is there a way to make it that users have to fill out the CSAT? we have many tickets but not getting responses back from customers on how their experience went and trying to see if there is a way to ...
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Hi! I need to create a notification email for the partners so it will change depending on the fields set in the connection request. I know how to set : If field says this - then hav...
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Hello to everyone. Help needed. I have JETI (Email This Issue plugin) install with JSM and i want to setup user notifications of comments such a way: 1. "When a User posts a comment to issue send ...
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Good afternoon: We want to create a help center for one section or area and another for another. Is it possible to have two help centers in the same instance? Thank you very much in advance, best ...
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Hi Guys, Quick question: I have created an Aseets Object Schema that contains two Object Types categories - each having some options. Now i have created tow custom fields where i have pointed each ...
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i am working on JSM ,where i have two groups users(as user agent) and customers(customer can visit help center and submit help request),iam creating app ,'test_app',and set all scopes and permissions...
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Dears, I created automation rule to create two subtask to change and another rule to transit the change once the subtasks is closed. now I want to change this to create third subtask once the other...
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I hope this message finds you well. I wanted to propose a new feature that could greatly improve the usability and management of assets within our development environment, particularly when dealing w...
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Anyone can help me, why in the Resolved Tickets the time to resolution can't showing the exactly time rather than showing 0?
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Hello, Is there a way to insert the “Period repetition time” in now.plusMonths(3) , something like now.plusMonths(customfieldXXXXX) ? Where c ustomfieldXXXXX is a number field (li...
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We are going live soon with our new Service Desk portal and want to make sure our customers have a smooth experience logging in and raising tickets. We have set up an Azure AD group which customers w...
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Hi Jira community, Hope you can help me. I have looked around and I don't see my problem listed anywhere. Sometimes, our SLA does not register the 'first responses'/comment IT su...
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Hi, is it possible to duplicate or mass update SLA ? I setup a SLA in one projet and I want this SLA to be sthe default SLA for all projects. thanks for you support
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Hello, Grateful to help me how to add the validator on a post function which will accept email address which contain @google.com Thanks, Swarna
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Hi Atalassian Expert, I have an issue, I can't find time to resolution in my tickets list for the tickets that already resolve. But U can see the time to first responses. Anyone can help me to show ...
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Currently we have the Canned Responses Pro Templates for Jira from Appfire installed. I would like to switch to native canned responses to stop the subscription but am having difficulty working out w...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |