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Jira Service Management
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I'm part of the ERG leadership and we are creating an Intake process. The question came up if Jira is going away or being replaced by Smartsheet?
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Hello everyone, Have cascade field with parents and childs. I want to show in one project for ticket both levels on 2nd project - only parent Is there are any options for that? Thank you
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Re-posting. For example - We had an incoming submission from someone@adly.com but these Organization rules (see below) didn't recognize adly.com under [S] Path Social. What are we m...
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Hi, I have suddenly stopped receiving the CSAT survey after setting the resolution to Done for tickets. I have ensured the following are done: 1. Collect satisfaction (CSAT) feedback is on under "S...
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The legacy automation rules are set to default run as me. With the Jira update to 9.4.6 I am getting emails from Jira anytime the reporter adds additional details, shares the ticket with others, or w...
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Good morning guys, I need to do an automation in Jira service Manager, where when an item is created, I want it to look for the latest version released within another project and do a Set Resolution...
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Is there a way to Bulk search and select issues to link to a single issue? I don't see any way to bulk search & select issues, I am only able to search for and select 1 item at a time. ...
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Hello Jira Boffens. I have read a few posts, but I am not getting the answer. I have a text field that captures an email address name.surname@email.com I would like to update the Reporter field fo...
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Hello :) Bear with me till the end, it gets more complicated than this: I would like to know the time the ticket has been in certain status. To make it easier I will simplify wit...
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Hi Jira Support, I've set up a Service Desk for internal use to report bugs. However, when I add a "customer" that already has a Jira account, they don't receive a link via mail to log in an...
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Hello Experts I would need help with your expertize Business Case: I reach out to different development team units example as below Unit A Team A1 Team A2 Team A3 Unit B Team B1 Team B2...
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how to create a phone number field with country code in jira like, +91 1234567890
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Hello Everyone Is it possible to sum up the logged issues? I have a requirement to sum up the logged issues from all the linked issues. EG: Main issue - A LINKED ISSUES: B AN...
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I'm setting up a JSM project for my team and trying to follow best practices in setting up workflows. I'd like to use the "[System] Incident" issue type and this article mentions a default workf...
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Hello, any chance to change from base project to customer? And create all cases, tasks, changes on customer first?
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Hi there, I have data coming into assets for various pieces of hardware. Additionally there is a csv that comes in from an external source that has to be imported also and matched on SerialNum...
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I am can see only timeline backdated upto last 12months, how can I set it to 2018 so that I can drag the time bars in the time line view, as of now I can see only upto 2022.
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I use my google email. 19595nnhn@gmail.com. I finished to verify email. But I still login in to Jira. I don't know why
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Hello Community, We have just upgraded to the Premium plan in Jira Service Management for better context of our customers relative to their organizations for our support agents. What is the easiest...
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Buenas tardes a todos, Estoy intentando crear una automatización en Jira Service, la misma me tiene que enviar diariamente un correo que tenga el usuario y las cantidad de incidencia que tie...
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We have Organization populated with a customer name. Users defined for each Organization. For some of those users, when they create tickets using the portal, the organization is not being populated,...
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Hello everyone, Case: Have cascading field with values for example: Option1: Environment Infrastructure Option2: Factory Management Design Production Question: Is it possible to...
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Al finalizar una tarea se abre un modal que solicita "Marcar como listo" y luego tengo que seleccionar en la lista desplegable "Listo" para poder finalizar la tarea Necesito quitar ese paso para p...
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UPDATE (10/12/2023): First of all, on behalf of all of us on the JSM team, thank you for taking the time to connect, inquire, and share your excitement about the virtual agent and Atlassian I...
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We work with partners and each partner has its own list of customers. I am creating one portal per partner because I do not want the other partners to see the list of customers from other partners.&n...
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