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Jira Service Management
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So my company uses all 3 product Jira Service Management, Jira Software, and Confluence. We seem to paying for licenses for all employees for all three products. JSM Question We have two gr...
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Can anyone give me guidelines on how to disable KB article suggestions when you're using the search bar at the Help Center portal? Is it dependent on the project portals?
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Can we enable access to issues in a certain project for only people who are assigned to that card. They shouldn't be able to view any other cards in the project. How to accomplish this...
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This is regarding this article: https://confluence.atlassian.com/automationkb/how-to-count-the-number-of-times-an-issue-was-reopened-using-automation-for-jira-1183682960.html The auto...
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Hello, We are in the process of migrating from Jira Server to Jira Cloud. In our current organization, customers express their requests for new development on the JSM, a ticket synchronization take...
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Is there a way to force the order for Project Automations to trigger? Backstory: We have built our IT service desk in Jira and we are heavily dependent on Project Automation. Example: New User Cr...
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What's the best way to show customer feature requests in a pie chart on dashboard for specific dates
I'm currently looking for the best way to surface which types of customer feature requests we've received from Jan 1, 2023 - present in a dashboard (pie chart). Background info/context: When a cust...
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Can I have unique pre-built instructions within the description field for each request type in a JSM portal?
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We need to move a project from JSW Server to JSM Cloud. We were using the JSW Server instance as customer facing providing users with access and separating them with issue security, we also ha...
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Hello Team, I want to allow portal only Customer to allow the transition on the portal ( I have already shown the transition on portal with the help of workflow checkbox option) and not any J...
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I use the Issue Checklist Free app from the Atlassian Marketplace. Long story short it auto updated and broke some base functionality of my checklist. I am simply looking for a way to disable not jus...
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Please give the API for creating reference type in jira asset
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Is there a way where we can download timestamps for a tickect about when it was moved from A->B->C column on the board.
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hello Team, I'm new to JSM. I need to create filters and Dashboard with below requirement. please help me on this. i want filter with Support group starts with "Apps" or contains...
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I want to add our company name in the email subject. Changed the subject from: ${issue.key}: ${issue.summary} to ${issue.key} Autoflex: ${issue.summary} But Autoflex: is not showing in t...
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In our Service desk, I do not customers to be able to directly create Bugreports, but rather for the technicians to make the decision as customers tend do miscaracterize Service requests or User erro...
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Hi Community I have a few questions Please reply all in-line for me, Thanks in advance : I have spun up JSM to be used for our new customer. My questions are in order for the customers to...
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Hi, I would like to set up an automation such that an e-mail is sent 5 days before the 20th day of the current month. May i need a JQL?
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Automation: Create new issue in another project when trigger issue has no "related to" linked issues
The automation keeps creating a new issue resulting in duplication when the transition is triggered. I only want one issue created in the Jira Software / another project the first time the issu...
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Hello Community, I had one query regarding JSM customer portal (cloud).I have created an MS-form and also i have a QR for that i want to display that QR image on my customer portal is there an...
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Hi all, We created another JSM project and we want to copy issues from the old project to the new. What is the best way to achieve this? We want to keep the issues from old project and have the per...
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How we can add a Chart Support Systeam to our Jira Service management for Data Center Version which can support----->Live chat Support, Users to Create Ticket Via Chat please suggest plugi...
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Wondering if we are not thinking of Services and Request types correctly In my mind, each Request Type should relate to at least one service i.e. the 'things' that you offer under that servi...
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I've been using Jira Service Management for a while now and what I fail to still understand is how a service desk team can effectively be managed on the platform? I would like to know how other team...
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I have a filter I need to create whereby I basically want to say: "Updated" >= 2023-09-05 AND "Updated" <= 2023-09-06 AND "Updated By" != "My Name" However it doesn't seem to work, says no ma...
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Atlassian Community Events
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| 27 | |
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| Subject | Author | Posted |
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| Wednesday | ||
| September 16, 2025 4:43 AM PDT | ||
| September 15, 2025 11:39 PM PDT | ||
| September 15, 2025 6:30 AM PDT | ||
| September 10, 2025 3:07 PM PDT |