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Jira Service Management
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Hi My Service request is created by email, i just want to automatically update the reporter by using the email of the customer specified on the description (Cf Screenshot). I tried to creat...
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Is it possible to limit who can add or edit the people in the project?
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I want to auto transition to Close status when customer comment contains "ok to close" else the comment contains "reopen" it will auto transition to Work in progress.
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hi, I wanted to know if it was possible to change the list of fields that are required when clicking on "+ Linked issues" inside an issue. If I create an issue via the "Create issue" blue button, e...
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Hi, I am trying to retrieve all custom field ids, names, field types, associated project names, associated issue types but not from the environment but from the database. ok so in customfield ...
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I want to export my fields so I can add a field in the 4th level for all entrys of the 3rd level. However, I am not able to find the export button. Can you help me with an export of the values, possi...
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i need to make a field read only. i want it to be only modified based on automation rules. can i have it read only ?
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Hi Community! I am trying to create an automation showing in one notification email: 1. List of tickets which Warranty end date will finish in 45 day - I have created such an automation 2....
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Hi, I have a rule in place where when one instance is resolved, it creates another task, it is executing correctly but when I check the audit log I see this error. How do I correct this error?&...
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How to undo this so I can reconfigure it. I already removed the Assist app from Teams. But this doens't help. Does anyone know how to solve this?
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I've tried to add to the body a form-data parameter with "file" as the key and the path of my attachment as the value. But the API return no content and didn't attach it to the issue. If I put the fi...
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Can't add a field into context fields in request type part of the project. How can I do it?
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The custom fields that are organized in Jira Service Management are not appearing in the same order in Jira Cloud for Slack when attempting to create an issue from Jira Cloud using the three-dot menu...
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At this point, I have some several issues marking a workflow status as an approval step. Do you have the same problem?
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I had "JIRA software" for internal development task management I want to create "JIRA service management" for my customer to report their issue and other request. After customer report a ticket on ...
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Hi All, Sorry if this has been asked before, i have a customer who will be sending his cases from ServiceNow to JSM, i am trying to work out the field mapping as well as the field text lengt...
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How to get the sum of time by Organization , or by Assignee. i.e Last month total Thanks, Alex
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The "add attachment" field is shown in the idea within a Jira Discovery project, but selecting a file (tried multiple types) does nothing. Screen returns to idea page with no attachment added and no ...
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Hi I need help importing issues into Jira SM, getting a fatal error regarding the string name of the business name that logged the ticket, I have them already added in my organisations in Jira SM but...
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Using JSM DC 4.20. The result I'm looking for is to require that the Resolution field gets populated when an Issue has transitioned from In Progress to Done. My understanding is that there are...
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Hello, we are using Data Center hosting type, and we're seeking input on availability of a marketplace app that will fulfill the following requirements: A grid/row type of custom field to show on a...
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Our workflow requires us to process incoming requests from a shared inbox, then forward the result of that process to another party. We then will receive the work/response done by the third party and...
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Is there a way to capture the Issue key or destination issue key in a custom field so I can display on the issue card the specific type(s) of links, along with linked issue keys? I am not...
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We're using Jira Assets as our Asset Database. Objects have attributes like serial number, assigned user, location, model, Purchase Order, price, and so on. I want to enable my techs t...
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I need to have 3 distinct support levels for ticket handling in JSM. It needs to be escalated always in this order: Level 1 to Level 2, and Level 2 to Level 3, while maintaining a single SLA for the ...
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |