Automate stock changes

[Chris]

Hi, 

Looking to automate increase/decrease of generic stock items in Insight when objects are added on service desk tickets. So customer requests a mouse, support person gives them one, they add generic 'mouse' (rather than tracking all of these individually by serial number) as a linked object on the ticket and resolve it. Now in Insight, that should show we have 9 mice on hand rather than 10. 

Need the opposite as part of this as well, so user leaves the business, we receive back a mouse and a keyboard which are added on the ticket, in Insight we now have 10 on hand again. 

Is this doable? FYI I'm not a full Jira admin, looking to handle this myself if I can rather than escalate it. 

Thanks in advance! 

[Evgenii]

Hi, @Chris 

You can try to make it with Jira Automation, using Smart Values, variables and math operations.

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-insight/

I suppose next solution will help:

1. Automation rule is triggered by request event

2. You save number of devices to variable, like mouseLeft

3. You update attribute of this object to value: mouseLeft - 1