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Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
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I am attempting to use the role Service Desk Customer for a group in a Feedback project. My goal is to have the users in the group be able to submit tickets and be notified in Jira and via Email...
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JSM Forms are using the incorrect Date Formats for the online form attached to the ticket and then a different incorrect date format for the downloaded form version. Our Look and Feel Setting are se...
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I created a request type and wanted to create a specific SLA for this request type. I'm trying to put it in JQL = "Request Type" = "Teste1" , but an error appears in JQL: - The Request Type field doe...
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I am creating an IT ticketing form and I want to use the if then clauses to trigger something like confetti on the screen if the ticket is solved. For example, I have my ticket basically ask the cust...
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Hello team, Your support by telling me where in the Jira portal I can obtain the storage intended for the Jira Service Management product.
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Can reply from a Custom mail address to the user to update a comment in the Jira service ticket? > User sends a mail to a custom mail address, which we added as our primary service ticket mail ad...
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Hello- We are looking to create simple, customizable forms in Jira Service Management (Data Center). However, I see this functionality is only available as part of JSM Cloud. Will this be available...
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Hello, Is there a way that users can reply to email notifications that they receive when their ticket is updated?
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Hello community, We are currently moving from Jira Server to Jira Cloud and I want to configure the "Issue view" for one JSM project. Now I am able to configure with the "Issue view" for the requ...
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Require help setting up the following: JSM queue Assign Sprint Agent dashboard Customer dashboard Edit template for Customer portal
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on the jira service management platform, where I can locate the number of agents that have been acquired.
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Greetings, How would I go about finding license and user info in JSM Cloud? I thought I knew how but, I was wrong.
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Hi! 🙋♂️ Within our company we handel some privacy-sensitive information of our customers. We would like to send this information (almost always in a attachment) as a reply in the Jira tick...
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I am interested in using the JSM virtual agent but my organization does not use Slack or Teams, we use Zendesk for customer support and Gchat for internal communication. In this scenario, does anyone...
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Hi all, I have a portal group with 3 request type forms. I created the last of the 3 forms however, in testing, when I click "send", nothing happens. I don't receive any errors re: inc...
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I'm tasked with creating an automation that involves the sequential approval of requests. The process should ensure that if Person A approves, the approval task is then passed on to Person B. Crucial...
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It's been a while since I've looked in to all the possibilities so I'm hoping/wondering if some changes have been made in the last year. I'm looking to perform a CSV import in Assets which is of co...
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I'd like to make use of the functionality of a software dev project (company managed kanban board, epic/story/task, system fields) along with some of the features of the work management project (main...
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Until today, responsible users were notified via user mention in the comments when a prio ticket was created. This is very maintenance-unfriendly as the list of users must be maintained manually I ...
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Hi, When trying to link Jira to Slack, it says ''We didn’t find any Jira sites associated with your account.''. While I do use Jira from my work. Could anyone help me please? ...
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Can I restrict access so my customers can only select specific portal groups?
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I have two products, and I want to enable the Atlassian Intelligence feature in the settings page. However, no products are displayed. Could there be an error in my configuration?
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Hi, We wish to explore software asset management with JSM ? please provide the relevant guide or help needed to get started. We want to manage all software saas to optimise cost and usage. All exa...
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Could I know what is the capacity of JSM in Atlassian to store tickets in the Cloud? I want to know the maximum number of tickets for the four packages mentioned on the pricing website(https://...
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Can a project only be tied to one screen scheme?
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