Page refreshes automatically when expanding signature

[Rachel]

When I open a ticket and click on the expand signature button, the page refreshes itself and doesn't expand the signature.

I found the issue in Edge, Chrome and other colleague's. I also have updated all the browsers but the issue remains. it seems like a bug within Jira. Anyone any recommendations?

[Rachel · Accepted solution]

https://jira.atlassian.com/browse/JRACLOUD-82725

They made a public ticket, hope they will solve it soon

[Marc -Devoteam-]

Hi @Rachel 

Can you enlighten me on this button. I check my default instance and can't seem to locate this.

Is this function from a marketplace app?

[Rachel]

The button appears when you enable "Use custom text to detect and hide signatures" in your email request settings. Normally we could expand the signature by clicking on it..

[Marc -Devoteam-]

Hi @Rachel 

Thank you.

Are the options set there still valid in relation to email signatures?

You could try to remove them and re-add them.

Otherwise I would raise an issue at Atlassian Support, they can check logging on your instance, as it seems there is something wrong related to your instance.

[Rachel]

Hi @marc 

I tried that but didn't solve the issue. I will try atlassian support.

Thank you!

[Jason Basckin]

Hi there, we seem to be having the same issue when adding the expand macro into ticket descriptions. Expanding it out refreshes the page. 

[Ernestas Nikiforovas]

Hello,

We have the same problem. For now just turned off "Hide email signatures in issues and portals" function. If anyone finds the way to fix it, please let us know.

[Markus]

Same problem here! If anyone finds the way to fix it, please let us know.
THX in advance

[Marc -Devoteam-]

So it seems this is general issue.

I think it's an Atlassian related problem.

I would encourage you to all raise an issue on Atlassian Support.