Features - Boards not toggle

[Jeferson Carlos dos Santos]

Hi guys!

Could you help me with a question please?
I'm trying to activate a feature called Board so I can view the board in my project, but whenever I try to activate it, it gives an error:

What could be happening? I am the administrator of the project.

[Jack Brickey]

hi @Jeferson Carlos dos Santos , I have not seen that feature before and I see that it is labeled as new. I gave it a try on one of my ITSM projects and it worked fine. Are others able to enable? Could you test this on another JSM project? Is this a company managed project? Seeing that it is a new feature I'm not surprised that there may be a bug. What error message are you receiving exactly? Ultimately you may need to reach out to Atlassian support to have them look into this.

[Jeferson Carlos dos Santos]

Hi @Jack Brickey 

Yes, this is a company managed project.

The error is : "We Couldnt turn on Board, Refresh or try again"

Yes, there are others able to anable, all the above:

[Jack Brickey]

i wonder if it a permissions thing? are you able to create boards?

[Jeferson Carlos dos Santos]

Hi @Jack Brickey 

How can I know if I am able to create boards? Is there somewhere I can see this?

[Jack Brickey]

Navigate to a Company managed project that you have access to and in the upper right corner click on the ellipses and see if you select create board at the bottom of the drop-down.

[Jeferson Carlos dos Santos]

I am not able to create boards: