Error in raise requests via Assist-App in MS Teams

[Reza Rahmani]

Hello, When I write a request in Assist-App chat this message is the answer. 

Sorry, I didn't understand that message

If you would like to see a list of all Assist's capabilities, please type "@assist help".

Raise request from chat is working.
In the past we could raise request from Assist-App directly.

[Eugenio Onofre]

Hi @Reza Rahmani

Welcome to the Atlassian Community.

I would recommend below steps:

1. Check Syntax: Make sure you're using the correct syntax or commands that Assist-App recognizes. Typing "@assist help" should provide a list of valid commands.

2. Review App Configuration: Ensure that Assist-App is correctly configured to work with your Jira instance.

3. Update App: Verify that you're using the latest version of the Assist-App.

4. Test Basic Commands: Try basic commands first to see if the app responds correctly to them.

If the issue persists, consider reaching out to the support team at https://support.atlassian.com.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,
Eugenio