Webhook settings

[Tristan]

Hey,

Im trying to setup a Jira x Linear integration but its not sending the tickets across appropriately. I've contacted Linear and they've told me what Im doing should work.

https://linear.app/docs/jira

Currently, the webhook on Atlassians side is set to

Project = 12345 AND type = Bug AND status = Accepted

Incase the webhook is case sensitive, its spelt exactly as it is above - this should automatically create a ticket in Linear if the above criteria is met (Ticket is a bug type and status is Accepted) but that doesnt work.

I did some basic troubleshooting and removed the "AND status = Accepted" portion and that works as expected.

Has anyone had trouble with webhooks and ticket statuses or am I using the wrong field here?

[Eugenio Onofre]

Hi @Tristan

• Check Status Spelling and Case Sensitivity: Ensure that the status "Accepted" is spelled exactly as it is in your Jira project, including case sensitivity. JQL is case-sensitive when it comes to status names.
• Verify Status in Workflow: Confirm that "Accepted" is a valid status in the workflow of the project with ID 12345. Sometimes statuses might be slightly different than anticipated.
• Try to use the JQL as follows: project = "12345" and type = "Bug" and status = "Accepted"

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,
Eugenio