Chat for Teams - There's a problem with your Jira permissions

[Torsten Schröter]

Hi,

I have a problem setting up the Jira chat in MS Teams. After I have successfully added "Assist" to a MS Teams channel, I get the error message in Jira:
"There's a problem with your Jira permissions
Verify the atlassian-addons group has "browse" permissions in this
project's permissions and this site's global permissions."

I have checked both, in project permissions "atlassian-addons-project-access" has browse access and in global permissions "atlassian-addons-admin" has browse access.

What else could be a problem?

[Eugenio Onofre]

Hi @Torsten Schröter

If the permissions are properly set, I would recommend raising a support ticket at https://support.atlassian.com.

Please remember to accept this answer in case it helps you resolve your question as it may also help other community members in the future.

Regards,
Eugenio