Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
We have 3 custom fields and I want to get the value from 3 custom fields + some data from google she
We have 3 custom fields and I want to get the value from 3 custom fields + some data from google sheet in 4th custom field. For example- I have created 3 custom fields - Access Requested, system, Se...
-
I need a dashboard to see the total story points per asignee in the current sprint. First: I created this filter: projectType = software AND sprint in openSprints() AND "Story Points" is not empty. ...
-
I have a field which I want hide from all the users except few group os users.The field should not visible in Issue/edit view screen to all users.but the once user group update the field with v...
-
When change status of an issue, I'd like to request the approver must do eSign before the approval. But I don't know how can I configure such transition rule.
-
I am writing to seek clarification on two specific aspects related to our use of the platform: 1. Voice Messaging Feature: I would like to know if there is currently a feature within Atlassian’...
-
Hi, We are planning to utilize the Jira Service Desk for handling user inquiries about our services in a one-on-one format. When users submit a 1:1 inquiry, we would like to automatically collect an...
-
When attempting to enable the knowledge base, an error message appears stating, "We are unable to load this page. You might not be signed into the correct account
-
Hi Experts, I'm a new Jira Cloud site admin, and I need to learn more about best practices to integrate JIRA Service management and JIRA Software Cloud products. JIRA Service Management ...
-
One of my users who has been using the platform for months, is suddenly unable to access their tickets in JIRA. When I look their details in the users, JIRA has their contacts listed, but when I clic...
-
I am writing a Form to contain different troubleshooting tips to show up depending on radio button choices while the user works through the fields, I would like to embed images into these conditional...
-
I want to know if there is a way to set the SLA date in a Jira custom field. When we receive a ticket from the portal the due date is set based on the priority of the ticket; for example here is a t...
-
Hi, How I can set the default of customer request inotification n the portal ? Currently the customer see "Get notifications" which means notifications are disabled for this request. I want...
-
Hello community, I need your help to create an automation in JSM. The trigger should be: when the "Link issue" action is performed (linking it to an issue from another project) in an incident. The ...
-
We are trying to use Jira service Management. When a request is made we are not receiving emails telling us their is a request and I can't see the request when I log into the portal.
-
I am trying to calculate the number of days since the start of the year in an automation, and am struggling to get it to calculate correctly. I have tried various ways of doing it, and now have two ...
-
Hi guys, could you help me please? I have an automation that automatically distributes tickets to employees on a list. I wanted to know if there is a possibility of improving this automation so tha...
-
...xpected hours for the day, and return a TRUE/FALSE flag. Does anyone have any ideas on how I'd do this? I'm using Clockwork for time tracking at the moment. Thanks!
-
Hello, I am using automation rules to POST issue data to a webserver. Its working very well but randomly I get an HTTP response 400. I am assuming the actu...
-
My organization has created a fairly robust asset library in our cloud sandbox environment with thousands of items and thousands of object links between thousands of items. I need to move the entire...
-
In Assets, I have a "Software Model" object type and a "License" object type. The "Software Model" object type has an attribute field that is a "Select" list with three items. I would like to refere...
-
Hi all, Our team would like to install Jira Service Management Data Center from scratch. Initially, only a small team (10 agents) will be involved in testing, configuration, etc. Will the trial lice...
-
Workspace is connected and my jira is connected to my slack but not sure why field is not appearing (im not an admin) (Chat Channel field is used to create a Slack Channel linking to the issue) &nb...
-
We have explored using automation to post webhook updates to a pre-defined MS Teams channel. This works well. We also have JSM/Teams integration which allows us to crate messages or meetings in Te...
-
I created a second context for the Urgency custom field that is tailored for our team. That second context is only used on our project board and request form. Everything works fine when a user submit...
-
I have created a filter with a set of JSM tickets and for that filter I have included 1 specific SLA that we want in the report. When I export filter fields to CSV or Excel, for the SLA I get an unu...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 28, 2025 6:53 AM PST | ||
| January 24, 2025 4:31 AM PST |