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Jira Service Management
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Greetings, Coding isn’t my strength. I need to be able to create an automated outbound email that will pull the reporters name from the ticket that triggers the email and also pull the clien...
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We have some support tickets where different teams need to do different functions along the stages of the ticket. So, we will reassign tickets along the way. The ultimate person who will get 'credit'...
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How to Reset SLA in jsm when issue reopened
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We would like to use this tool for our case management for our customers but it is lacking reporting. It would need to have the this functinality so they can report on their issues and be able ...
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HI - we are looking to use Jira Assets for our contracts register. Essentially setting out details of contracts as an 'asset'. One of the things we want to be able to do is apply an alert/noti...
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Hiding the issue link section in view screen of particular issue type without any party add on.
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Hi All, I believe this should be achievable, however I wanted to confirm if anyone had done this. Currently with Change approvals, we have setup a Change group for internal approvers and ha...
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Hello everyone! I see that in my JIRA service management there are several duplicate screens with correlative numbers.... how can they be eliminated? Thanks!!!
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Hi! I'm currently working out how to map my asset imports and running into a few issues. I have some objects in one schema called parts: I have an attribute on all the parts to link to...
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Hello, on some requests we need to change the issue to an approval issue so that internal users like CEO or CTO can approve an request. What i read in the forum is that approvers are typically cu...
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Hello, Kinda came across a blocker and was wondering if it's possible to create a status named 'Draft' that will to transition to Open? Thanks, Zahin
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Hello, i already followed many topics but i'm unable to import issues through csv with multiple comments in a service management project. here my csv: summary,Assignee,Reporter,Description,comment,...
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How to filter where Request Type is blank? I can see there are some issues where Request Type is blank, so how can I find all of them? Attempt 1: project = ... AND issuetype in (Change, Problem) AND...
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we are using assets/insights to populate fields for data like a 'product' in jira service and software. Anything I should be worried about with doing this? We started this before Assets w...
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Hi, new to JSM and been tasked with setting up a helpdesk. We work with a variety of products which have support backed of to 3rd parties. We need to see all calls as they first come in, for ...
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I'm trying to connect from Qlik Sense to JSM with Qlik connector for Jira. I have 3 project in JSM. With two of them it works without problem, but with one of them shows the following error: The ...
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Hi all, I am trying to set up some automation for a particular field to be populated that is locked and does not appear in the list when doing Edit issue fields. The field that is locked is called Te...
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Hi for my Jira Service Management Project, one email is default provided by Atlassian and one custom email is provided, does any upgradation or other option enable me to add multiple custom email opt...
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Hello, I am having issues with hiding url link of View request. I tried everything but probably I am just not familiar with this. Whenever an email notification is sent to a cust...
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Hi folks, In a Jira Service Management Project, one email request id is default provided by Atlassian and another option is to add 1 custom google/microsoft/other email id, can this custom email id ...
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I have installed the "Microsoft Outlook for Jira" add on. This works in outlook, some questions: If I made a ticket from an email, default I am the reporter. Is it possible that by default the emai...
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The status attributes in Assets all have a category (as it is for Issues also). For Issues there is a possibility to search Issues using these categories rather than the actual status value. For exam...
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Hi , I have set up a automation rule for one of the project. Automation rule executed whenever someone closes the ticket. However when we close the ticket, 2 emails are going to request...
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Hello, My use case is ; When the Jira user request a VM, I want to use Jira to trigger vRealize Automation REST API codes and deploy blueprint (cloud template) or service catalog. What is the best w...
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