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Jira Service Management
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Does anybody have any experience or suggestions regarding using Jira to manage customer incident communications, for example can Jira be integrated with Salesforce, Gmail or MailChimp The goal is th...
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Hi all, I have a question about logging into the customer portal of Jira Service Management. Does anyone know whether portal-only customers (i.e. those without an Atlassian account) will still be a...
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I have a task in JIRA that was added to a sprint already in the Done status (the farthest right column), and it didn't transition to any other statuses during the sprint. According to my un...
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Hola, estoy intentando hacer una configuración un poco más llamativa en mi centro de ayuda. El logo ya sé que no hay manera de aumentarlo, se ve muy chico. Los mensajes de bienvenida los modifiqué pe...
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I created a custom workflow for one of my projects. I noticed that when I change the status from In Process to Resolved, it no longer allows me to mark it done and does not allow me to make comments ...
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Hi, Can someone tell me how I will know that this feature is deployed for my environment, please?
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Why do subtasks have a Reply to customer tab if customers don't receive notifications from subtasks?
I have a JSM project My project has sub tasks Why does the subtask have a tab called Reply to Customer if we can't reply to customer from subtasks. Its very confusing for users Can we hide the Re...
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Cada vez que le respondo un ticket en la mesa de ayuda, no le llegan mis respuestas al cliente, por lo que tengo que llamarlo
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Hello, we are trying to figure out what the reports can pull exactly. We are needing more information from these reports than what they give. For example, we need to see how many Requests our technic...
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Hi, Atlassian recently announced that organizations can have custom domains for their JSM help center. Most of our help center customers have bookmarked the existing URL. If we change the URL, will...
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Hey, guys! I'm trying to clone and synchronize linked problems of the "Clone" type, using automations, but after testing the rule I created, it returns an error as if there were no linked pr...
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I need help to create a form on Jira using segment "end/star" However, I don't know how they work. How many segments can be used ? Does the "end" part has any sense?
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I'd like to find where I can easily access settings at the organization and site levels. This currently does not appear to be a very straightforward thing to achieve without a lot of clicking around....
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How do I change the icons on each Jira Service Management site we have? I've looked all over the place and cannot find matching icons. There are icons that can be changed on Projects within Jira, bu...
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Hi, I'm trying to create a rule (in the automation section) to add a comment when an issue is created and it has a specific status (Needs more info): The problem is when I create a problem and ...
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When our customer list their issues on Service Desk and use Open Requests filter, they see other status (closed, completed). Is there a bug or anything?
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Need to produce a report of the ticket approved during the week. Possible?
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Hi all, I am trying to use Assets to store the Employees and the relations between them. I would like to display the relations between Employees just like in a usual Organizational Chart, but I can...
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Hi all, i created an automation rule to add request participants when certain users create an issue. Scenario 1 - If user A creates an issue and cc's user B and C, support A should ...
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Hi All, I am having some issues with my service desk. 1. When users create an issue via email and they send their email to company@support.com, the issue creates, but when the suppo...
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...nless I set the articles as a suggestions to be shown when they create a new request. I also tried to set the Conflunce Space permissions as a "public" so everyone can see the space and its pages, but J...
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Hello, I took the free trial of JSM for my site called sapglobone.com. Now its not login. When i try to fetch it say request sent to Administrator. I am the administrator. I am only...
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Hi, after creating some issues and starting a sprint I'de like to clean up a little bit and set different colours for different cards in the board. Some concern the finances, some market...
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Hi! I'm currently in the process of setting up a customer installbase in our JSM Assets. Currently i have a certain 'asset', representing a physical object installed at our cust...
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Hey, in our JSM, there is a customfield "customfield_123". Clicking it opens a dropdown of elements, from which you can choose one. By using the REST API I want to fetch those optio...
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