No Emails are beeing send to the costumers when I comment or change the status of a ticket

[Waseem Haddad]

Hallo Community,

No Emails are beeing sind to the costumers when I comment or change the status of a ticket.

I  didn't change any settings or anything.

PLEASE HELP

[Marc -Devoteam- · Accepted solution]

Hi @Waseem Haddad 

Is the global setting on outgoing email enabled?

To view this Jira admin permissions are required

[Marc -Devoteam-]

Hi @Waseem Haddad 

I just read you reply.

I suggest to raise an issue at Atlassian Support, and have them check your instance. It might be an issue on the backend

[Waseem Haddad]

I did check that and it is enabled 

[Waseem Haddad]

I will thanks

[Mayuresh Kamble · Accepted solution]

Hi @Waseem Haddad ,

Please check if

1. Customer Notifications are enabled Go to Project Settings > Customer notifications

2. Navigate to Jira Settings > System > Outgoing Mail and check if it is enabled.

3.Navigate to Project Settings > Notifications and verify if reporter is included in all the events.

If all the above checks are in place then please raise a support request to Atlassian to resolve this issue

Regards,
Mayuresh

[Waseem Haddad]

1-Costumer notificatios are ok.

2- I have checked and it is enabled

3- it is included.

I am lost here I have checked everything you talked about 

[Waseem Haddad]

Any help ???