Community resources
Community resources
Community resources
- Community
- Q&A
- Jira Service Management
- Questions
Jira Service Management
-
Elizabeth StylesJan 16, 2024 Hi, I have removed the disabled USER and tried to freshly add him back again, but JIRA Service management keeps saying I can't send "INVITE" because USER is di...
-
Hola, estoy empezando un proyecto de asistencia en Jira, y cuando respondo a un cliente desde mi usuario sale como "Belén Pérez respondió: (...)", lo mismo pasa si responde otro compañero. Mi pregun...
-
Hi Atlassian Community, I'm currently working on a project in Jira where I need to create a dynamic form that can add sections based on a user-selected value. The challenge I'm facing is to dynamica...
-
I have a question for the group that are related to KB pages. Is there a way to ensure that a KB article is applied to a ticket before the ticket can be closed? I ask because if a KB articl...
-
Hi guys! Could you help me please? I have some old request types that are no longer part of the customer portal, but they appear when an employee creates a ticket, as shown in the image below. ...
-
So when I want to share a ticket with another team, I have a to clone the ticket to another project so the other team can check and work on it on that project from the cloned ticket. During th...
-
Hi, I am having problems with the following rule (the real rule is much larger, this is just a cut-down version to demonstrate the challenge): The "Lookup issues" and "Log" actions are working ...
378 views 1 0 Deleted user January 16, 2024 -
Hi, Previously, project configuration were such that after status Postponed, the Resolution was set to Cancel. It needs to be replaced.
-
Hi Jira community, I have around 100 Jira issues where status are initially as "Waiting for Support". Is there a way (automated or via the Jira interface) where I can ch...
-
Good morning i need a little help!!! I trying to add an icon to my help center just like i did it before, but i can´t remember how. Sure must be ease, but i can´t resolve it. Thanks so much!! ...
-
I have raised a ticket 7 days ago with the same question .. is Jira ticketing system is HIPAA Complaint ?
-
I'm trying to catalogue our services and the brevity of properties you can define against a Service type leads me to think I'd be wasting my time defining them here. Yes, I can create dependencies, l...
-
We have pulled our hardware assets from our Intune system into our Jira Assets Management system. We would like to update several fields that did not import correctly. Can we import a CSV...
-
Hello, We have this Customer Notification that sends an email to customers that the issue has been resolved and so on. I would like to know if there is a way to exclude one of our closed stat...
-
Hi, I'm wondering if it's possible to create a Custom field for all projects to use but each project has there own unique dropdownlist with values just for that project.
-
Is it possible to only install Jira Service Management without Jira Software and is the whole price for Jira Service Management Data Center for for example 50 agents $17200?
-
jira service management dropdown how to allow editing of jira deployment
-
Good day, May I ask what are the possible reason why when I Open a report page it display error saying " Could not fetch results " . Please see attached picture for actual screen. Thank y...
-
Hi there, I wonder if it is possible to also translate the front page title of the help center like we can translate various texts in portals (via Project settings -> Language support). I trie...
-
Hello Guys, We try to get repository from GitLab but we unable to see the list of repositories as we have. but we have already authenticated the tool.
-
Hello community. Can I ask for help? I try to made Regex pattern validation i short text field on my form. I am trying to get the following format: 16/01/2024 07:57 DD/MM/YYYY HH:MM (with ...
-
We have a customer with multiple locations that have our asset installed. We would like the customer to identify the location of the issue when logging an incident in the customer portal. ...
-
Based on this docs, its only set to Jira Server. https://confluence.atlassian.com/automation/automation-service-limits-993924705.html We want to set this param to jira cloud ou...
-
HI\i Guys, Seeking assistance with setting up our Legal Team in JIRA from Fresh Service. I keep finding that when I setup a Service Management project, it links to the Customer Support Port...
-
When I get an email notification from our system (that a new ticket was created via an email request) here is what it looks like... Please help An error was encountered whilst handling messa...
Related collections
Atlassian Community Events
| Subject | Author | Posted |
|---|---|---|
| February 10, 2025 5:31 AM PST | ||
| February 5, 2025 9:31 AM PST | ||
| February 5, 2025 2:08 AM PST | ||
| January 28, 2025 6:53 AM PST | ||
| January 24, 2025 4:31 AM PST |